Work for a company that cares for and makes a real difference in people's lives — and become part of the world's largest cooperative system! To join our team, you must: align with our purpose of caring for people, enjoy challenges, demonstrate initiative, empathy, and a desire to drive transformation. **\#WeAreUnIncríveis \#UnimedWayOfCaring** **Responsibilities and Duties** * Maintain document governance across all levels — from corporate headquarters to business units — using the company’s computerized management system; * Conduct and monitor value chain, macroprocess, process, and subprocess mapping across all company departments, aligned with established strategic objectives, aiming for standardization and rationalization; * Validate updated institutional policies, bylaws, protocols, documents, standards, and guidelines to ensure standardization and formalization; * Drive enterprise-wide process transformation; * Lead the development of internal procedure manuals and work instructions; * Advise all company departments in defining performance indicators for monitoring; * Collaborate with departments to update and critically analyze indicators to support process transformation; * Maintain the Quality Improvement Program within the context of hospital accreditation and health plan operator regulation, as mandated by ANS (National Health Agency); * Under leadership guidance, manage a set of processes and/or projects and resolve issues and problems arising in the area; * Serve as a technical multiplier: disseminate departmental/company directives, and continuously deliver training and guidance on changes to processes and procedures; * Audit all company processes; review workflows, procedures, processes, and information systems to implement operational improvements; * Conduct workshops and capacity-building sessions to promote Process-Based Management throughout the organization. **Requirements and Qualifications** * Completed bachelor’s degree in Administration, Nursing, Production Engineering, or related fields; * Advanced proficiency in Microsoft Office suite; * Experience in quality or process offices; * Experience in quality management system processes; * Knowledge of process management principles and practices; * Experience in process mapping and modeling; * Experience with quality tools (PDCA, 5W2H, Pareto, Ishikawa); * Familiarity with ONA standards, ANS Normative Rulings RN 443 and RN 507. **Preferred Qualifications:** * Experience in healthcare accreditation processes (ONA or similar), RN 443 and RN 507 of ANS; * Experience in internal audit and evaluation processes related to quality; **Working Hours:** 44 hours per week (Monday to Friday) **Additional Information** **OUR BENEFITS** **Health and Well-being:** Health and dental plans, TotalPass, Equilíbrio Program, endomarketing initiatives, birthday day off **Allowances:** Meal allowance, childcare allowance, subsidized transportation voucher, life insurance **Development:** Education incentives, technical and behavioral training programs **Advantage Club:** Exclusive benefits through our partner network We are a benchmark for excellence in care. Guided by our purpose — to care for people and promote health and quality of life — we infuse our essence into every action, cultivating human-centered management and assistance. As members of Brazil’s largest medical assistance network — the Unimed System — we are Alagoas’ largest medical cooperative, with **over one thousand physician cooperatives.** Our leadership in the supplementary health market reinforces our commitment and demonstrates the trust placed in us by **more than 130,000 Unimed Maceió beneficiaries**, validating our Way of Caring. To achieve this, we rely on a team of UnIncríveis comprising **over one thousand employees**, and a network of **more than 10 proprietary services**, including a hospital, laboratories, diagnostic centers, SOS, and specialized clinics offering integrated, multidisciplinary, and continuous care. #### **Well-being Always First** **93% of employees** affirm we are a great place to work, according to the 2023 Organizational Climate Survey. Through self-awareness, we manage our emotions and value both internal and external customers — aiming to delight them via healthy relationships and teamwork, cooperating so everyone continues growing. We value and support diversity, welcoming candidates with disabilities and embracing pluralities of race, ethnicity, religion, and gender. #### **Exclusive Benefits** Team members enjoy **UnIncrível Benefits**, offering discounts with partners providing health and well-being services — plus categories such as education and food. Additionally, we offer exclusive self-care initiatives through the Equilíbrio Program, including workplace gymnastics, Wellhub (formerly Gympass), Unimed Ativa, and psychological support. All this, plus health and dental plans, childcare allowance, subsidized transportation voucher, meal allowance, life insurance, and the beloved birthday day off (for administrative staff). #### **Continuous Development** We invest in our team’s growth through technical and behavioral training programs embedded in our daily routine. We believe continuous learning is essential for the professional and personal development of each physician cooperative member and employee. Through these initiatives, we not only reinforce Unimed’s Essence but also ensure everyone can effectively apply acquired knowledge in their daily work — contributing to both individual and collective success. **\#WeAreUnIncríveis**
João Silva
Indeed · HR
João Silva
Indeed · HR
