Job Summary: The Customer Support Assistant provides personalized and efficient support to customers of digital products for psychologists, ensuring a positive experience. Key Highlights: 1. Multichannel support: chat, email, WhatsApp, and Instagram. 2. Assistance with access, payments, and platform usage. 3. Empathetic and professional communication tailored to psychologists. The Customer Support Assistant will be responsible for delivering personalized and efficient customer service to the company’s clients, providing support related to digital products, online courses, and tools designed for psychologists, ensuring a positive and resolution-oriented experience across all communication channels. Provide customer support via chat, email, WhatsApp, and Instagram; * Clarify questions regarding courses, digital platforms, tools, and content offered; * Assist customers with access, registration, payments, platform usage, and password recovery; * Record and track support interactions, ensuring timely follow-up within established deadlines; * Forward technical or specialized requests to the relevant departments; * Maintain clear, empathetic, and professional communication aligned with the psychologist audience; * Contribute to continuous improvement of service quality and customer experience; * Adhere to company standards for service delivery, language, and best practices. **Requirements:** * Completed high school (higher education enrollment or completion preferred); * Customer service experience, preferably with digital products; * Strong written and verbal communication skills; * Familiarity with digital tools, online platforms, and social media; * Organizational skills and ability to manage multiple simultaneous inquiries. **Preferred Qualifications:** * Knowledge of online courses, infoproducts, or e-learning platforms; * Basic understanding of the psychology market or experience serving professionals in this field; * Experience using CRM tools or customer support systems. **Behavioral Competencies:** * Empathy and active listening; * Patience and solution-oriented focus; * Proactivity and accountability; * Ethics and confidentiality of information. On-site Schedule – Business Hours Remote Schedule – Night Shift