Ensure the best customer and partner service experience by delivering agile, human-centered, and solution-oriented support. Serve on the front line of communication and perform initial document validation, ensuring process compliance, operational security, and customer retention. **Key Responsibilities and Duties** * Handle requests requiring deeper analysis, providing support to customers who need detailed and personalized assistance. * Review account histories, records, and documentation submitted by users to identify root causes and ensure process compliance. * Draft clear, accurate, and professionally written communications, adapting tone of voice for interactions requiring greater formality and information security. * Diagnose issues and collaborate with internal teams (e.g., Risk, Operations, and Product) to document scenarios and accelerate resolutions. * Strictly adhere to response timeframes for high-priority tickets. **Requirements and Qualifications** * Excellent command of Portuguese, clarity, synthesis ability, and proficiency in writing formal and corporate texts. * Strong ability to interpret texts, reports, and internal process workflows. * Prior experience in customer service, technical support, credit analysis, or complex administrative routines. * Proficiency in navigating multiple systems, ticketing platforms, and documentation tools. * Meticulous profile, focused on reviewing information and data accurately before issuing any response. * Ability to handle high-pressure or dissatisfied customer situations professionally, securely, and effectively. * Curiosity to understand the \"why\" behind things and skill in cross-referencing information from diverse sources. * Discipline to manage a queue of high-priority requests without compromising delivery quality.
João Silva
Indeed · HR
João Silva
Indeed · HR
