IT Assistant - Maceió

Description

Job Summary: Professional required to provide internal customer support, handle incidents and requests in healthcare environments, following ITIL best practices. Key Highlights: 1. Essential support in healthcare environments 2. Incident and request handling following ITIL best practices 3. Maintenance and configuration of various IT equipment Job Description Internal customer support; Handling incidents and requests at clinics, PAS (Primary Health Care Units), hospitals, and administrative buildings, following ITIL best practices and using the ServiceNow service portal, documenting all performed actions; Resolution and support for incidents/requests related to Wi-Fi and Ethernet networks; Maintenance/configuration of desktops, notebooks, printers, check-in kiosks, self-service terminals, and PIN keypads; Monitoring and resolution of the existing backlog in the support queue; Meeting service-level indicators. Requirements Completed high school education Preference given to candidates currently pursuing a higher education degree in Information Technology or related fields. Proficiency in Excel Desirable knowledge of operating systems, VPN, Microsoft 365, internet, back-office/hospital printers, desktop and notebook hardware support, Wi-Fi and Ethernet networks, DNS, DHCP, and Active Directory; Minimum Education Level: High School (Secondary Education) * Dental Insurance * Medical Insurance * Pharmacy Benefit Program * Transportation Allowance * Totalpass * Interclube (discount program) * Meal Allowance * Life Insurance * Corporate University