Technician

Description

Job Summary: A professional responsible for installing, operating, and maintaining telecommunications systems and devices, providing technical support and repairs for networks and equipment. Key Highlights: 1. Install and maintain fiber optic networks and equipment 2. Perform technical diagnostics and troubleshoot network and equipment failures 3. Provide on-site technical support and configure telecommunications services Job Description: This professional is responsible for installing, operating, and performing preventive and corrective maintenance on telecommunications systems and devices. They are qualified to install and repair internet, TV, and telephony networks and equipment, among others. They provide technical support for customer and company equipment, repair failures, deploy cables and equipment, and comply with quality, health, safety, and environmental preservation standards and strategies. Job Responsibilities: * Install, maintain, and repair internal and external fiber optic networks. * Deploy cables and install equipment on poles, buildings, rooftops, ceilings, and towers in accordance with technical and safety standards. * Respond to customer service orders, adhering to scheduled appointments and deadlines. * Perform technical diagnostics, identify failures, and implement corrective actions for networks and equipment. * Install and configure broadband internet, TV, and other services offered by the company. * Create user accounts and perform network configurations according to technical standards. * Conduct preventive and corrective maintenance on company and customer equipment. * Provide on-site technical support, clarify doubts, and propose appropriate solutions for customers. * Record and close service requests with clear and objective information in internal systems. * Use corporate and operational tools and systems in accordance with internal norms and procedures. * Operate company vehicles for travel and external service delivery. * Strictly comply with quality, occupational safety, PPE usage, and environmental guidelines. * Perform other related duties as directed by the immediate supervisor.