Assistant - Relationship Center

Description

Job Summary: Responsible for inbound customer service, clarification of products/services, and updating cooperative members' registration information. Key Highlights: 1. Cooperative member service and relationship management 2. Clarification of cooperative products and services 3. Cooperative member registration updates and compliance with internal policies **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Level:** Operational **Employment Type:** Permanent – CLT * Provide inbound service to cooperative members via telephone and digital channels; * Clarify cooperative products, services, fees, and procedures; * Update cooperative members' registration information in accordance with internal policies and applicable regulations. **Requirements:** * Completed high school education or currently pursuing a higher education degree in Administration, Accounting, Economics, Commercial Management, or Cooperative Management; * Proficiency in Microsoft Office (especially Excel and PowerPoint); * Experience with systems; * Analytical ability; * Strong communication skills. **Benefits:** Medical assistance, Dental assistance, Day off, Gympass, Recognition program, Life insurance, Meal allowance