We are looking for an **FWA Operator** to collect geographic location information for service installation and maintenance, retrieve equipment in cases of cancellation, and update customer registration data provided by customers, such as phone number and new address. In addition, the operator clarifies questions regarding outstanding balances and provides guidance for customer reactivation, ensuring effective service and the necessary support for continuity of FWA services. If you are an attentive professional who delights your customers and possess a sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other related activities as needed by the department and leadership direction; * Carry out initial and reconfiguration of FWA equipment, ensuring they are fully operational and aligned with the company’s technical standards, and provide basic technical support to resolve connectivity and service performance issues; * Deliver bills to customers when necessary; * Collect and enter geographic location information into the internal mapping system; * Clarify customer inquiries when necessary; * Visit the registered address to negotiate outstanding debts, aiming to retain the customer and reactivate the service; * Collect customer data, such as phone number and new address, for registration updates; * In case of service cancellation, retrieve Brisanet product equipment, return equipment to inventory, and request the customer’s signature on the Equipment Retrieval Form when required. **Requirements and qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Geographic knowledge of the city; * Customer service experience. **Preferred qualifications:** * Defensive driving certification; * Proficiency with Google tools (Sheets, Docs). **Additional information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria and branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet** (broadband) **market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to digital transformation in Brazil.