Governance Analyst

Description

**We are much more than a collections company.** -------------------------------------------------- Concilig has built a solid reputation among major Brazilian companies, based on advanced technology and proven effectiveness in service delivery. Focused on innovation and market demands, we offer customized solutions continuously enhanced to deliver excellence in service. Our goal is to achieve maximum performance across the Customer Journey, integrating all touchpoints between customers and companies. We provide a unique, valuable, and successful omnichannel experience for every brand that partners with us. Everything is now interconnected, supported by cutting-edge technology and top-tier human capital. Concilig: connect experiences, satisfaction, and new possibilities. Prepare yourself for a new level of Customer Experience and Customer Journey. **Connect with Concilig. Link the dots, connect the results.** **Responsibilities and duties** * Process mapping and documentation * Consolidation of rules and compliance * Risk and control management * Validation and approval of workflows * Change management with impact analysis * Monitoring through KPIs and audits * Incident handling with operational continuity assurance * Team communication and training. **Requirements and qualifications** * Minimum education: completed or ongoing undergraduate degree; * Proficiency in Microsoft Office suite is desirable. **Additional information** **Meal Allowance** **Transportation Allowance** **Health Insurance Plan** **Dental Insurance Plan** **Wellhub (Gympass)** **Birthday Day Off** **Career Development Plan** **Partnerships** At Concilig, we believe that **our role goes beyond delivering results for our clients and partners—it is about transforming lives**. Here, you will find a dynamic, collaborative, and opportunity-rich environment to grow, learn, and make a difference. We are one of the largest customer service and BPO companies in the country, recognized for valuing people, promoting diversity, and investing in talent of all ages, backgrounds, and life stories. Our purpose is to create opportunities and generate positive impact—both within and beyond the company. If you seek a place where you can **advance professionally, develop your skills, take pride in your work, and be authentically yourself**, join the Concilig team! Here, your work has voice, purpose, and future.