Macatuba Networks & Systems Administration Job Listings

10614781 - FULL TECHNICAL SUPPORT ANALYST65050913554562120

Indeed

10614781 - FULL TECHNICAL SUPPORT ANALYST

We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are remote, we are united. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** An organized and proactive individual. **Your day-to-day responsibilities** * Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable incident analysis and resolution, escalating them to resolver teams when necessary; * Incidents related to operating systems, software, hardware, networks, Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Providing technical support to ensure high availability and performance of clients’ platforms, and, when required, guiding and training users; * Performing requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure; * Conducting directory mapping, configuring POP/Exchange email, Lotus Notes, setting up user profiles, installing VPN, Active Directory, and IP configuration; Performing requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure; * **Requirements and qualifications** **Knowledge of:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Nice-to-have skills:** * CITRIX knowledge; * ITIL certification; * MCITP: EA or MCSE certification. **Work schedule:** * Monday to Friday, from 08:00 to 17:00 in Agudos \- SP **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply — okay? We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A stimulating environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, so you and your family can maintain good health * **Pharmacy partnerships**, offering discounts on medications * **Childcare assistance**, according to current policy * **Gym partnership**, encouraging you to exercise * **SESC partnership**, offering varied cultural and leisure activities * **Partnerships for your studies**, including languages, technology, and online course platforms * **Payroll-deductible loans**, with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, falling in love with what we do, checking out our open positions, and becoming part of this ever-growing team?

R. Quinze de Novembro, 293 - Centro, Agudos - SP, 17120-000, Brazil

HOLIDAY COVERAGE – SUPPORT ANALYST II64699636369537121

Indeed

HOLIDAY COVERAGE – SUPPORT ANALYST II

**Position: Support Analyst II – Bauru/SP (Holiday Coverage)** **Location:** Educação DRE – Rua Campos Salles, 9-43, Vila Falcão – Bauru/SP ️ **Duration:** January 5, 2026 to January 25, 2026 **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM (200 hours/month) **Employment Type:** Temporary Contract – Holiday Coverage **Salary:** BRL 2,651.48 **️ Key Responsibilities** --------------------------- * Providing technical support to users. * Installing and configuring IT equipment. * Diagnosing and resolving incidents, including possible interaction with vendors. * Supporting Windows operating systems (7/8/10/11). * Supporting Microsoft tools: Office, Outlook, Office 365, Teams, and OneDrive. * Installing approved software (antivirus, PDF readers, plugins). * Installing specific systems based on Prodesp manuals and tutorials. * Assisting with network infrastructure: identifying failures, crimping cables, and installing switches. * Logging and tracking service requests in a Service Desk system. * Developing and updating procedures and technical documentation. * Identifying automatable tasks and suggesting improvements. **Technical Requirements** ----------------------- * Completed undergraduate degree in Information Technology. * Minimum of 3 years’ experience in technical support. * **Mandatory Certifications:** * ITIL V4 or higher; * MD-102 (Endpoint Administrator) or equivalent. * **Technical Knowledge:** * Linux (basic); * Windows 7 or newer (advanced); * Active Directory; * Office 365 and Office 2016+; * MD-100 and MD-101; * Networks (wired and wireless), TCP/IP, security, and encryption; * Hardware maintenance (advanced); * Basic English for reading. **Behavioral Competencies** -------------------------------- * Clear and concise communication. * Professional conduct when facing unexpected situations. * Adaptability to rules and routines. * Dynamism and user-focused service orientation. **Benefits** -------------- * Meal Allowance – BRL 30.00 (20% deduction). * Transportation Allowance. * SESC Membership. * Life Insurance. * Health Plan. * GoGood. Minimum Education Level: Bachelor’s Degree

Rua Campos Salles, 2-09 - Vila Falcao, Bauru - SP, 17050-000, Brazil

R$2,651/month

10230925 - Technical Support Analyst Pl64380004742019122

Indeed

10230925 - Technical Support Analyst Pl

We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world * **Our culture** \- Even when apart, we're together. We have ceremonies to stay closer, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting pluralism. Therefore, **here there is space for everyone,** regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To enhance our clients' businesses through innovative and sustainable solutions. Ready to come with us on this journey? **Responsibilities and duties** **What are we looking for?** Someone who works well in a team, with good communication, flexibility, proactivity, agility, organization, commitment, analytical skills, and logical reasoning. **Your day-to-day responsibilities** * Responsible for providing user support via phone, remote, or in-person assistance, as well as recording incidents to analyze and manage service tickets, escalating them to resolution groups if necessary; * Handle requests related to operating systems, software, hardware, networks, and Office Suite, including technical demands and those related to services, security, and products; * Investigate, diagnose, and test solutions before contacting the requester; * Interact with clients at all hierarchical levels; * Provide end-user support, assisting and resolving their questions related to support/infrastructure/systems; * Guide users regarding current processes, standards, and procedures. **Requirements and qualifications** **Requirements and qualifications:** * Higher education (completed or in progress) in Information Technology fields; * Good written and spoken communication skills; * Resilient, dynamic, proactive, and able to work under pressure; * Good teamwork skills; * Availability to work overtime; * Basic knowledge of IT Governance (ITIL/Cobit); * Knowledge of ITSM ticketing tools; * Intermediate English (reading and writing). **Technical knowledge in:** * Knowledge in Office 365 \- Account creation, password resets, permission groups; * Administration of other tools and resources such as: ADFS, AD, AD Connect, DNS, Windows, Firewall, Outlook, Skype For Business; * Access management and knowledge in AD (Essential); * Knowledge in Windows 10/11; * Formatting of computer and mobile devices; * Create, update, and document procedures and best practices, always aiming for continuous improvement; * Experience in operations with support center practices governed by metrics/indicators such as: SLA, SLO, FCR, TMA, TME, Abandonment rate, satisfaction. **Differentiating factors:** * ITIL certification; * Knowledge of ITSM tools, especially JIRA. **Working hours** * From 08:12 AM to 05:45 PM (01h33m break). * Work model: 100% in-person. * Work location: Barra Bonita\-SP. **NOTE:** Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications **Additional information** **What you'll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback** aimed at continuous development of our people * **Food and/or meal allowance** for grocery shopping and meals * **Medical and dental coverage** so you and your family can stay healthy * **Pharmacy partnership** for medication discounts * **Childcare allowance** according to current policy * **Gym partnership** to encourage physical activity * **Partnership with SESC** for varied cultural and leisure activities * **Partnerships for your studies** in languages, technology, and online course platforms * **Payroll-deducted loan** with attractive rates \+ financial education program * **Corporate University and learning paths** with diverse content on technology, soft skills, market trends, and much more * **Referral Program** with chances for prizes and bonuses * **Group life insurance** Here, there's never a shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite drink, learning more about us, getting inspired, checking out our openings, and becoming part of this constantly growing team?

Rua 14 de Dezembro, 746 - Centro, Barra Bonita - SP, 17340-000, Brazil