Job Summary: The professional will provide first-level IT incident support, register incidents, ensure SLA compliance, and maintain records in an innovative environment. Key Highlights: 1. First-level IT incident support 2. Incident/request registration and escalation 3. Maintenance of user and equipment records Excellent because we are plural! Each person at BP has a unique life story, a distinct journey, and a personal worldview. By combining these perspectives, we view our challenges from new angles—generating fresh answers to old questions and formulating entirely new questions. This is how innovation remains ever-present: practical, functional, and improving people’s lives. And so, we continue enriching our BP way of being. **Responsibilities and Duties** * Provide first-level IT incident support via telephone calls or web-based tickets, using standardized scripts, remote access tools, and procedures available in the knowledge base; * Register incidents and/or requests submitted by users via telephone or web, and escalate them to other resolution teams—or resolve them directly if within the scope of first-level resolution; * Manage the incident/request queue using specialized tools; * Ensure incidents/requests are addressed within SLA timelines; * Organize and control materials required for departmental tasks through management-established controls; * Create and maintain user and equipment records in institutional management tools; * Maintain technical support and maintenance tracking via computerized reports to assist Service Desk supervision and service progress monitoring; * Understand environmental aspects and impacts related to one’s activities, as well as applicable legal requirements, supporting actions to minimize environmental impact and improve environmental performance toward process compliance; **Requirements and Qualifications** **Education:** Technical degree in Information Technology or completed or ongoing undergraduate studies in Information Technology or related fields. **Mandatory Knowledge:** Experience in Help Desk support (remote and/or on-site); Experience in the healthcare sector. **Desirable Knowledge:** Windows operating system; Active Directory (user creation and maintenance); Microsoft Office suite. **Differentiator:** Experience with the **Tasy** (MV) system. **Additional Information** **Work Schedule:** 5:00 PM–8:00 PM / 8:15 PM–11:00 PM — 36 hours/week — 180 hours/month — 6x1 shift rotation — Days off according to schedule **Work Location:** Near Vergueiro Metro Station **Work Model:** 100% on-site **What We Offer?** Transportation Allowance Meal Allowance On-site cafeteria Medical Assistance Dental Assistance Childcare Assistance Total Pass: A benefits platform granting access to gyms and studios across various modalities for employees and dependents. Viva 365: Initiatives and programs covering the “5 Health Dimensions” — emotional, intellectual, physical, social, and financial. Examples include: Women’s health programs (pregnancy follow-up and family planning), ergonomics and workplace gymnastics initiatives, SESC partnership — “Wellness Program”, employee lounge, running and walking events. PAP (Personal Support Program) — a communication channel staffed by a broad team of specialists (psychologists, social workers, lawyers, pedagogues, nutritionists, physiotherapists, fitness educators, financial consultants, and pet consultants). Employee Health Center — telemedicine services, urgent care, and exclusive appointment scheduling for BP employees with general practitioners, psychologists, physiotherapists, and acupuncturists. Healthcare Professionals’ Day: May 12 is recognized as a holiday for this category; employees working on this date are entitled to compensatory time off per criteria defined in the Collective Bargaining Agreement. Partnerships and Agreements: Collaborations with businesses across multiple sectors offering discounts; see the updated list on Workplace, our internal communication channel. To begin, we’d like to extend an invitation: Come value life with us! That’s what drives us every day. That’s what we do together. BP – Beneficência Portuguesa de São Paulo boasts a remarkable 160+ year history marked by transformations that continually sharpen our distinctive focus on health — powered by collaboration, diversity, and technology. To ensure this isn’t just rhetoric, we rely on approximately 7,000 employees and 3,000 physicians who embody BP’s commitment to health. We serve over 1.8 million people annually and are a reference in medical-hospital care across numerous specialties, including Cardiology, Oncology, and Neurology, among others. And no — we’re not just a hospital! We’re a health hub. Beyond our hospitals, we operate a network of clinics, diagnostic medicine centers, and education and research units — offering courses and specializations while leading market research to advance medicine.
João Silva
Indeed · HR
João Silva
Indeed · HR
