Job Summary: Work on receiving and managing customer complaints, seeking solutions and ensuring service quality within a diverse network. Key Highlights: 1. Receive and manage customer complaints 2. Seek solutions and interact with relevant departments 3. Ensure quality and objectivity in responses Want to join a network of recognition and opportunity? Then your place is with us! We are made up of people who are different—physically and culturally—united by our differences. Human beings motivated to help find solutions. Together, we form a network of diversity. We are diversity. We are Redebrasil. Join our Network too! \#vemprarede **Main Responsibilities:** * Receive customer complaints via tools provided by the company or client (TSA website, Customer Service PA and email, RECLAME AQUI, social media, and Redebrasil’s website). * Report incidents, gather information or solutions from relevant departments, and respond to customers via the complaint entry channel or by phone/email. * Analyze received responses and interact with supervision and management when necessary. * Conduct follow-up on complaints with internal and external departments. * Investigate each complaint case and correctly understand the complaint or request presented—including requests for access to bank websites. * Respond to complaints with quality, objectivity, and consistency, attaching supporting documentation whenever required (system screenshots, call recordings, evidence of accountability, etc.). * Include in the response email the analyst’s name and phone number for direct interaction with the client if needed. * Adhere strictly to response timeframes for complaints addressed to requesting departments, complying rigorously with requested deadlines. * Make occasional contact with customers when necessary, for clarifications and/or corrections. * Monitor customer service and complaint indicators with the responsible coordinator. **Requirements for the Position:** * Bachelor’s degree (completed or in progress) in Administration, Communications, Marketing, or related fields. **Working Hours:** Monday to Friday, from 8:00 AM to 5:48 PM. Minimum Education Level: Bachelor’s Degree * Transportation Allowance * Financial Counseling (Pluxee) * Health Insurance (Sulmed or CCG) * Dental Insurance (Novodente or Odontoprev) * Telemedicine (Pluxee) – online medical consultations whenever needed * WellHub – Gympass is now WellHub! Access to gyms, yoga, crossfit, swimming, and wellness apps * SESC Agreement – leisure and culture at special prices * Meal Allowance or Food Voucher (Pluxee) – your choice! * Legal Advisory Services (Pluxee)