We are looking for an IT apprentice to provide technical support to Teltec Solutions users. **Responsibilities and duties** **YOUR RESPONSIBILITIES WILL INCLUDE:** * Assisting with and performing maintenance on laptops; * Installing and uninstalling software; * Providing user support; * Assisting in ensuring the proper functioning of internal services and organizing IT materials; * Performing other activities relevant to the position; * Supporting the information security management system. **Requirements and qualifications** **TO QUALIFY, YOU MUST:** * Be currently enrolled in high school or higher education. **ADDITIONAL ASSETS INCLUDE:** * Experience in laptop maintenance; * Knowledge of laptop hardware; * Familiarity with Windows operating systems; * Basic knowledge of IP networks (OSI model, DNS, DHCP). **Additional information** **WHAT DO WE OFFER?** * Health insurance plans; * Dental insurance plans; * Meal allowance; * Transportation allowance; * Life insurance; * SESC benefits; * ACATE benefits; * Flexible benefits: here at Teltec, we can also use our benefits flexibly, exercising our autonomy to allocate them according to our personal preferences across the following categories: meals, food, health, education, and mobility. * Reduced working hours for breastfeeding for new mothers — considering the need for mothers to balance work and caring for their babies, we offer a reduced working hours policy for breastfeeding; * Scholarship program (postgraduate studies, MBAs, specializations); * Foreign language scholarship program; * Runtec Program: we invest in incentives enabling our Solutions (as our employees are affectionately called) to participate in sports competitions. * Conectar Moment: a program offering practical physical activity classes aimed at improving our Solutions’ quality of life; * Hybrid work model to enjoy the best of both worlds; * Coffee, fruits, and snacks available to us; * 100% subsidy for technical certifications; * Benefits club: includes partnerships with Conexa Saúde, Psicologia Viva Conexa, Wellhub (Gympass), and Feirinha da Caju. * Birthday Day Off; * Referral program: bonuses for referring and hiring professionals; * Benefits may vary by location, employment type, and/or be subject to change based on the annual budget. We are a Brazilian company providing Information Technology solutions, services, and consulting, with a focus on cloud computing, information security, and connectivity. **With over 33 years in the market, we combine experience, expertise, and innovation** to deliver excellence to our 1,000+ clients across Brazil. Our story began in Florianópolis — SC, and we have not stopped growing! Today, we also have physical offices in Brasília, São Paulo, Recife, Curitiba, and Cuiabá, in addition to our Solutions spread throughout Brazil! We relentlessly pursue excellence through a collaborative, sustainable, and human-centered company, and therefore, **we seek talents capable of contributing fresh ideas, creating space for consistent, sustainable, and resilient success amid the challenges of technology.**