Customer Service Technician - MACAPA - AP

Description

Job Summary: Implement and maintain fiber-optic networks for B2B and B2C customers, ensuring quality and technological expansion. Key Highlights: 1. Participation in the company's technological expansion projects 2. Ensuring speed and quality in network services 3. An environment that stimulates creativity and innovation VP of Engineering and Customer Service Department: Customer Service **Work Location: MACAPÁ \- AP** To enhance our customers’ experience with our services, we have the Engineering and Customer Service team. The Engineering team’s mission is to explore new technologies, plan the telecommunication network, and drive technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for B2B and B2C customers. Through consistent planning and project execution, we implement the company’s technological evolution, increasing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** * Work within teams implementing external optical networks (SITES / FTTA / FTTH) to deliver high-construction-quality networks, ensuring proper completion and optimal operation of the fiber-optic network. * Install and repair fiber-optic cables in residential and commercial buildings, as well as external networks. * Conduct tests and measurements to ensure installation quality. * Diagnose and repair fiber-optic system issues. * Maintain detailed records of all performed activities. * Manage contracted service providers. * Collaborate with the team to ensure timely project completion. **Requirements and Qualifications** * Completed High School education; * **Valid Driver’s License \- Category B;** * Strong communication skills and ability to work effectively in a team; * Telecommunications certifications are a plus; * Discipline and proactive attitude in daily tasks. **Behavioral Competencies:** * Good interpersonal relationship; * Team spirit; * Commitment to delivering results; * Communicative and innovative; * Planner and executor; * Digitally updated; * Dynamic; * Quality-focused; * Proficiency in handling cables, ladders, and other equipment. **Additional Information** Here’s what we offer you: Choose the ideal benefit for you and your dependents via a digital platform offering various categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; Corporate mobile phone. Yes, a brand-new smartphone for you! · Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network, even faster with 5G! An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; Eligibility for annual Bonus or PPR (Profit-Sharing Plan); Plan your future through our Private Pension Plan; Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; Work in an environment that respects your personality, dress style, individuality — where you can be authentically yourself. \#VemdeVocê Enjoy flexible working hours; Take a day off (Day Off) to celebrate your birthday; Join one of the largest corporate volunteer programs to transform the world; Access our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications and online courses. Advance your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and more! \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking to connect with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage reflecting the society we live in. We have a robust internal program grounded on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/landline telephony accesses, as well as pay-TV subscriptions.** As a reference in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market-leading pay-TV service with the highest number of HD channels and countless online applications. To enhance our customers’ experience with our services, we have the Engineering and Customer Service team. The Engineering team’s mission is to explore new technologies, plan Vivo’s network, and drive technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for B2B and B2C customers. Through consistent planning and project execution, we implement the company’s technological evolution, increasing network capacity. We believe the path to delivering the best customer experience begins with delivering an excellent experience for our employees. **\#VemPraVivo**