Job Summary: Level 1 and 2 technical support focused on maintenance, networking, SQL, and Active Directory, seeking a proactive candidate eager to learn in the IT field. Key Highlights: 1. IT and network technical support with a focus on problem resolution 2. Computer maintenance and user/permission management 3. Opportunity for growth and learning in the IT field Responsibilities: * Provide Level 1 and 2 technical support to users, resolving issues via tickets and phone calls. * Perform maintenance on computers and IT equipment. * Execute database queries (SQL). * Install and update antivirus software, applying security policies. * Verify and restore backups when necessary. * Create and manage users in Active Directory (AD). * Control permissions on shared folders and files. * Support the creation and maintenance of GPOs (Group Policies). * Provide Wi\-Fi network support. Requirements: * Basic knowledge of computing and networking. * Familiarity with SQL and Active Directory. * Ability to interact effectively with people and resolve problems. * Eagerness to learn and grow in the IT field. Preferred Qualifications: * Experience with ticketing tools (e.g., GLPI). * Courses or certifications in support or networking. * Technical or higher education in fields such as Computer Networks or Information Systems. Behavioral Profile: * Communicative and patient: strong user relationship skills. * Proactive and curious: seeks to learn and solve problems. * Organized and attentive: manages processes and technical details carefully. * Resilient: handles pressure and multiple demands effectively. * Collaborative: works well in teams and shares knowledge. * Responsible: meets deadlines and maintains support quality. Employment Type: Full\-time, Permanent CLT Compensation: R$2\.024,00 \- R$3\.035,00 per month Benefits: * Health insurance * Dental insurance * Food allowance * Meal voucher * Transportation allowance Education: * Currently pursuing or having interrupted higher education (Mandatory)