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Job Summary: We are looking for professionals who prioritize customer experience, strive for the BEST service, and solve problems through communication and innovation, representing one of the largest technology companies. Key Highlights: 1. Prioritize customer experience and excellence in service 2. Solve problems in a practical and innovative way 3. Represent one of the largest global technology companies **We seek professionals who prioritize customer experience and strive to deliver the BEST service.** **Who enjoy technology and can easily resolve basic issues.** **Who can recognize opportunities and, when facing difficulties, think of practical and innovative solutions.** **Who possess strong communication skills, express themselves easily, and handle difficult and complex situations effectively.** **Who speak or have solid knowledge of English.** **If you have experience in customer service, technical support, familiarity with applications, games, internet, and technology in general, it will be an advantage.** **If you are this professional, we would be delighted to welcome you aboard. Additionally, you will have the opportunity to represent one of the world’s largest technology companies and gain extensive knowledge.** **\#JoinTP** **Responsibilities and Duties:** Ensure customers feel confident that you will do your utmost to resolve their issue within your capabilities; Personalize every interaction to convey empathy and courtesy so customers feel welcomed and supported, aiming to foster loyalty; Confirm whether the issue reported by the customer matches your understanding, to identify the optimal solution and optimize time; Relate to the customer’s statements or issues during contact; Explore problem details by asking questions to better understand the customer’s issue in a courteous conversation; Guide the customer clearly and simply through articles or procedures, avoiding technical or complex terminology; Explain clearly and concisely what has been done and what remains to be done by the customer, the company, or third parties; Resolve all issues brought by the customer according to current policies and procedures, even if resolution requires time; Change passwords; Configure devices; Restore accounts or devices; Pairing; Cancel services or subscriptions; Direct customers to authorized service centers or other departments; Schedule technician visits for hardware repairs; Restore content from backups; Assist customers in performing cloud or PC backups; Enrich, assist, or suggest additional value beyond the customer’s initial request; Represent the brand and its partners at all times, especially when the customer is dissatisfied with the proposed solution. **Salary:** R$ 1\.813,36 \+ Benefits \+ Career Development Plan **Working Hours:** 2:20 PM to 8:40 PM **Schedule:** 6 days on / 1 day off \| **Work Shift:** 6 hours 20 minutes Work Mode: On-site \| **Work Location:** Parnamirim, RN **What We Are Looking For (Requirements):** Be of legal age Completed high school education Male candidates must hold military reserve status or CAM documentation Technical and technical support skills Availability for on-site work at the Parnamirim, RN campus Intermediate or advanced English proficiency Affinity with technology and technical support. **At TP, well-cared-for people build extraordinary results!** We are a market reference in benefits—and for good reason. Here, we value quality of life, development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Development Plan: you can take your next step in just 3 months. * Educational Partnership: discounts up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – we recognize and reward your performance. * Meal Allowance and Food Allowance. * Fuel Allowance (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Insurance including dependents – we care for those you love. * Childcare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our job openings are inclusive and extend to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
