[HCM] Administrative Assistant

Description

Job Summary: This professional will perform administrative routines, provide customer service support, handle financial and billing processes, and assist the medical team—requiring organization, proactivity, and empathy. Key Highlights: 1. Diverse involvement in administrative routines and customer service support. 2. Opportunity to assist in financial and billing processes. 3. Direct collaboration with the medical team and data organization. **REQUIREMENTS** **Education:** Completed high school (technical or higher education in Administration or related fields is desirable). **Experience:** Prior experience in administrative or customer service roles. Experience in clinics, medical offices, or healthcare environments is preferred. **Technical Competencies** * Basic/intermediate knowledge of office tools (Excel, Word, email). * Familiarity with clinical management systems (a plus). * Ability to handle documentation and file organization. **Behavioral Competencies** * Organization and attention to detail. * Strong communication skills and professional demeanor. * Proactivity and ability to prioritize tasks. * Agility and focus on problem resolution. * Courtesy and empathy in customer service. * Ability to work collaboratively and manage multiple concurrent demands. **JOB RESPONSIBILITIES** **Administrative Routines** * Organize and maintain physical and digital files (medical records, contracts, internal documents). * Assist in managing schedules, rooms, and daily workflow. * Prepare and update spreadsheets, reports, and internal controls. * Support supply management: monitor inventory, place purchase requests, and track deliveries. * Assist in maintaining and updating patient registrations. **Customer Service and Reception Support** * Provide customer service support as needed (document triage, data verification, appointment confirmation). * Assist in directing patients to examinations, waiting rooms, and procedures. * Facilitate internal communication across departments to reduce waiting times and ensure smooth service delivery. **Financial and Billing Processes** * Support payment collection, invoice issuance, and value verification. * Assist in verifying insurance forms, authorizations, and documentation for ophthalmological health plans. * Organize documents for the billing or accounting department. **Medical Team Support** * Ensure administrative information is accurately conveyed to the technical team. **COMPENSATION AND BENEFITS** Commercial salary \+ Transportation Allowance \+ Meal Allowance: BRL 250.00 **WORK SCHEDULE** Monday to Friday, 8:00 AM to 5:00 PM