Store Supervisor

Description

Job Summary: This professional will be responsible for supporting, monitoring, and developing operational and management teams in stores, ensuring service quality and achievement of KPIs. Key Highlights: 1. Support and assist the store's operational team 2. Develop store managers through feedback and meetings 3. Monitor contractual KPIs and take action to correct deviations Be present in stores to support and assist the operational team; Ensure that customer service representatives adhere to the company's quality service standards; Monitor the service queue to ensure agility and efficiency; Identify training needs and propose capacity-building initiatives for the team; Conduct regular supportive and corrective feedback sessions with store managers; Support store managers in resolving operational issues; Develop store managers through feedback and one-on-one meetings; Monitor all contractual KPIs related to customer service and take action to correct deviations; Inspect stores and suggest structural improvements to the contracting client; Implement motivational initiatives with the management team, store staff, and customer service representatives; Ensure compliance with HR policies, including timekeeping, vacation management, and absenteeism control; Monitor absenteeism and turnover rates; Track team performance and plan staff replacements; Analyze KPIs; Conduct results review meetings with store managers; Hold morning briefings focused on the most critical topics; Transport and deliver materials to stores whenever necessary.