Indeed
Junior Operational Quality Analyst - Macaíba Unit
**Welcome to Atento!**
Are you **focused, didactic, and agile**?
Do you enjoy **working in a team**, and do you feel comfortable in situations requiring **negotiation and organization**?
Then we have the perfect opportunity for your **next step in professional growth**!
This professional will work as a **quality analyst**, responsible for **maintaining and creating operational reports**, developing **targeted strategies**, preparing **results presentations**, providing **general support to managers**, and performing **routine tasks within the quality department**.
Does this sound like you? **Apply now and take ownership of your professional development!**
**Responsibilities and Duties**
* Conducting meetings and calibrations with clients/operations;
* Monitoring KPIs;
* Performing targeted analyses, identifying root causes, and developing action plans;
* Updating/sending reports;
* Mapping processes for continuous improvement;
* Preparing results/analysis presentations;
* Reading and monitoring controls, performance indicators, and reports;
* Staying up-to-date by studying customer service content;
* Performing other administrative duties associated with the role.
**Requirements and Qualifications**
* **Currently pursuing or completed undergraduate degree — proof required**
* **Minimum 6 months of prior experience;**
* **Strong teamwork skills;**
* **Experience with reporting;**
* **Proficiency in Microsoft Office suite;**
* **Intermediate-level Excel knowledge;**
* **Easy access to the Macaíba site**
**Preferred Experience:**
* Prior experience in the Quality area is a plus;
* Certifications such as ISO or Lean Six Sigma (Yellow Belt) are advantageous;
**Additional Information**
**Benefits**
Transportation Allowance;
Meal/Voucher Allowance;
Life Insurance;
Funeral Assistance;
Childcare Assistance / Assistance for Children with Disabilities;
Product Discounts;
Dental Care;
Telemedicine Medical Assistance;
Gym/Sports Activity Discounts;
Educational Partnerships with course discounts;
Career Development Plan.
**Salary**
1855,33
**Working Hours**
5x2 schedule: 09:00–18:48, Saturdays/Sundays off
**Work Schedule**
220 hours/month — 5x2 weekend days off
**Work Model**
On-site
**Work Location:**
Macaíba Site
Atento has been a benchmark in the BPO sector for many years. Now, we’re taking it a step further, leading the Business Transformation Outsourcing (BTO) movement — a new way to transform customer experience. We achieve this by combining **consulting, artificial intelligence, people empowerment, and operational excellence.**
**Our strength lies in our people.** Passionate specialists who make technology simple, effective, and truly impactful.
If you identify with this purpose, value empathy, and believe technology should serve people, join us!
Here, you’ll be part of transformative experiences that foster connection and deliver real results.
**Explore our other Career Portals too:**
Atento Digital Portal — for those interested in digital marketing and social media;
Atento Corporate Portal — for those seeking roles in administrative and facilities areas;
Atento IT Portal — dedicated to technology professionals;
Atento PAP Portal — for door-to-door sales representatives/supervisors;
Interfile — offering positions focused on back-office solutions and process management;
PcD Portal — exclusively for persons with disabilities.
Tip: Keep your profile updated and complete, and aim to finish one application process before starting another — agreed?
All our job openings are open to persons with disabilities and beneficiaries rehabilitated by Social Security.

R. Dona Emília, 10 - Centro, Macaíba - RN, 59280-000, Brazil
R$1,855/month