Job Summary: Professional responsible for monitoring connectivity, managing corporate mobile telephony, and controlling ticket flow to ensure system stability and adherence to deadlines. Key Highlights: 1. Proactive monitoring of internet and data link stability 2. End-to-end management of corporate mobile telephony 3. Ticket monitoring to ensure SLA compliance Hi, we are **SIMPAR HOLDING!** We are a Group with over 50,000 employees united by the same Culture, Values, and a unique Management Model that delivers sustainable results aligned with best ESG practices. A holding company that oversees eight independent yet complementary businesses operating in logistics, mobility, sanitation, infrastructure, concessions, and financial services. SIMPAR is the holding company controlling seven independent companies: JSL, Movida, Vamos, CS Brasil, Automob, Banco BBC Digital, CS Infra, and Ciclos Ambiental. Our People comprise diverse generations, complementary knowledge and experience, and abundant energy to deliver results. Join \#OurPeople! Among our core values are **CUSTOMER**, the very reason for our corporate existence—we listen to our customers to understand and meet their needs; **PEOPLE**, our greatest differentiator enabling us to achieve our goals; **SIMPLICITY**, an uncomplicated way of being and acting; **OWNER MINDSET**, acting with depth and holistic vision; **SUSTAINABILITY**, adopting economically viable, ecologically sound, and socially fair practices; and **PROFIT**, a shared mission fundamental to the sustainable growth and development of our businesses. All selection processes conducted by **SIMPAR** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** * **Connectivity Monitoring:** Real-time monitoring of internet and data link stability across units, taking proactive action in case of outages or instability. * **Mobile Telephony Management:** Overseeing delivery, configuration, and support for corporate smartphones and tablets, as well as monitoring data usage. * **Ticket Flow Control (Control Desk):** Monitoring the ticket queue to ensure adherence to service-level agreement (SLA) response times and proper ticket distribution. **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree in Computer Networks, Systems Analysis and Development, Information Technology, or related fields; * Intermediate proficiency in Microsoft Office suite; * Easy access to the Mogi das Cruzes region. **Additional Information** We offer the traditional benefits you already know—and go beyond: * **Benefits Club:** An exclusive platform offering discounts across multiple categories—gastronomy, entertainment, services, education, leisure, and sports. * **Connected to You:** A dedicated channel providing specialized support for you and your family—including psychological, social, financial, legal, and other assistance—available 24/7 with full confidentiality. * Extended **Maternity** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We recognize how vital children’s and adolescents’ education is. At **SIMPAR**, we support our employees’ children with an **academic supplies kit**. * **SIMPAR University**, a platform supporting your self-development and continuous learning.  * **Veterans Event:** We recognize and celebrate our long-serving employees through special events for those with 15+ years of tenure. * **Mom’s Corner:** Located at our headquarters in Itaim Bibi and administrative headquarters in Mogi das Cruzes, this space is dedicated to mothers returning from maternity leave who wish to **continue breastfeeding**. It provides all necessary **equipment for milk expression and storage**, ensuring privacy and comfort. **** * **Totalpass:** To help you care for your quality of life, health, and well-being. * **Academic supplies kit** offered at accessible prices (so you can secure high-quality materials at great value). * **Pet Love:** Because we also care for your four-legged family member—this special benefit supports your pet’s well-being. We are a holding company with **over 57,000 employees**, all aligned with the same Culture, Values, and unique Management Model delivering sustainable results and adhering to best ESG practices. We operate across eight independent yet complementary businesses: **JSL, MOVIDA, VAMOS, CS BRASIL, AUTOMOB, BANCO BBC DIGITAL, CS INFRA, and CICLOS AMBIENTAL.** Our story began in 1956 in Mogi das Cruzes (SP), when Portuguese immigrant and truck driver Julio Simões took the first step on a path built on hard work—leading to the creation of one of Brazil’s largest corporate groups. Today, our operations span the entire national territory and extend into South America and South Africa. **Our People** is our greatest differentiator. Within our unique Management Model, our companies rank among leaders—or hold prominent positions—in logistics, mobility, waste management, infrastructure, concessions, and financial services. To generate returns compatible with each business’s objectives and strategy, our actions remain focused on meeting the needs and expectations of our **Customers**. Our Culture, Values, and commitment to governance practices foster sustainable value creation for shareholders, employees, suppliers, and all stakeholders with whom we interact. ***Didn’t find an opportunity matching your profile?*** Subscribe to our job alert to receive notifications whenever a new vacancy matching your interests is posted: https://simpar.gupy.io/. **Note that registering in our talent pools also helps our recruiters find you more easily.** *We are a diverse company that promotes diversity across all positions—regardless of gender, sexual orientation, race, religion, or disability.*