VP of Engineering and Customer Service Department: Customer Service **Work Location: Porto Alegre** To provide customers with an enhanced experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning the telecommunications network, and driving technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV network lines for both B2B and B2C customers. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** * Work on teams implementing external optical networks (SITES / FTTA / FTTH) to deliver high-quality infrastructure, ensuring correct completion and optimal performance of the fiber-optic network. * Install and repair fiber-optic cables in residential and commercial buildings, as well as external networks. * Conduct tests and measurements to ensure installation quality. * Diagnose and repair issues in fiber-optic systems. * Maintain detailed records of all activities performed. * Manage contracted vendors. * Collaborate with the team to ensure timely project completion. **Requirements and Qualifications** * Completed High School education; * **Valid Driver’s License – Category B;** * Strong communication skills and ability to work effectively in a team; * Certifications in telecommunications are a plus; * Demonstrated discipline and proactive attitude in day-to-day tasks. **Behavioral Competencies:** * Strong interpersonal skills; * Team spirit; * Committed to delivering results; * Communicative and innovative; * Planner and executor; * Digitally savvy; * Dynamic; * Quality-focused; * Proficient in handling cables, ladders, and related equipment. **Additional Information** Here’s what we offer you: Choose the ideal benefits for you and your dependents through a digital platform offering various categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; Corporate mobile phone. Yes — a brand-new smartphone for you! · Unlimited voice and data plan! Yes, unlimited! On Vivo’s best mobile network — even faster with Vivo’s 5G! An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; Eligibility for annual Bonus or Profit Sharing Plan (PPR); Plan your future through our Private Pension Plan; Have children? You’ll be eligible for subsidies to help cover school, daycare, or babysitter expenses; Work in an environment that respects your personality, personal style, individuality — where you can be authentically yourself. \#VemdeVocê Enjoy flexible working hours; Take an extra day off (Day Off) to celebrate your birthday; Join one of the largest corporate volunteer programs — to help transform the world; Access our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses. Advance your career through our Internal Recruitment Program — across Brazil or internationally, as we operate in over 17 countries! \#VivoMinhaCarreira Benefit from a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Our employees have access to nutritionist consultations, psychologists, social workers, telemedicine, and much more! \#VemPraVivo We are part of Telefônica Group, Brazil’s leading telecommunications company. We operate with the purpose of **Digitalizing to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We strive to expand our customers’ autonomy, personalization, and real-time choices — placing them in full control of their digital lives, with security and reliability — all backed by Vivo’s unmatched quality. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, connecting us with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Act immediately on what truly matters to the customer. * **"People are our best technology"**: Adopt a constructive mindset, collaborate, and trust in human connections. * **"Curiosity works well"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are mine"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe that **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage, reflecting the society in which we live. We run a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and Age 50+. These efforts ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, providing space for everyone, supporting differences, and embracing inclusion. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**