Customer Service Assistant

Description

Job Summary: We are looking for a Junior Customer Service Assistant to support technical customer service, assist with the use of solutions, and contribute to customer satisfaction. Key Highlights: 1. Support for technical assistance to users and systems 2. Opportunity to learn about systems and the hospital environment 3. Assistance to the technical team and basic training **Job Description** We are seeking a **Junior Customer Service Assistant** to support technical customer service for our clients — hospitals, distributors, and internal teams — assisting with the use of our solutions. This is an excellent opportunity for those starting their careers and wishing to learn about systems, technology, and the hospital environment, working alongside an experienced team with professional development support. **Responsibilities** * Support technical assistance to system users; * Register service requests, questions, and inquiries in the internal system; * Support basic training for new clients and distributors; * Assist the technical team in relaying information, feedback, and incidents; * Support implementation of new modules and updates; * Contribute to customer satisfaction and positive client relationships. **Requirements** * Completed high school education; * Technical or undergraduate studies in progress will be considered a plus; * Knowledge of computer science and systems; * Ability to interact effectively with users of diverse profiles; * Availability for occasional travel; * Experience with service orders, helpdesk tickets, and computer science. **Preferred Qualifications** * Prior experience in customer service within clinics, hospitals, or any healthcare-related field. **What We Offer** * Meal Allowance * National Unimed Health Insurance Plan (co-payment) * Wellhub Agreement (Gympass) * On-site lunch * Commuter Pass * Free parking * Commemorative gifts **Job Type:** Full-time CLT Employment **Work Model:** On-site Job Type: Full-time, Full-time CLT Employment Compensation: R$2.000,00 – R$2.200,00 per month Benefits: * Medical assistance * Company mobile phone * Partnerships and commercial discounts * Free parking * Life insurance * Meal allowance * Commuter pass