Provide telephone or system-based customer support; Monitor critical cases and/or deviations, if they occur; Report suspected fraud to all customers, if applicable; Track customer requests and follow up on responses; Make telephone calls to customers and recipients as needed; Engage relevant departments upon receiving requests, monitor and analyze received feedback, and provide responses to customers; Monitor complaints and requests submitted via the Interlog website and Reclame Aqui (including forwarding and closure), as well as all other cases when they arise; Assist customers with resolving deviations and/or pending issues, and forward requests to ensure compliance with agreed service levels and operational coordination with other departments; Send daily/weekly/monthly reports to customers; Ensure confidentiality of commercial information; Carry out activities in accordance with defined operational, safety, and control standards; Notify immediate supervisor if any resource shortage is identified; Adhere strictly and punctually to scheduled work hours and activity timelines; Maintain a clean and organized workplace at all times; Perform all tasks deemed necessary and assigned by company management to ensure smooth operations; Comply with established regulations. Provide final customer service for B2B clients; Rescheduling; Delivery returns; Prior experience in end-customer service within the logistics sector will be considered an advantage. Prior customer service experience; Strong communication skills; Good interpersonal skills; Intermediate knowledge of Excel and Word. Sense of urgency; Team-oriented mindset and goal-driven attitude. Minimum Education Level: Elementary School (1st level) Desired Qualification:*, Elementary School (1st level) * Group Health Insurance / Medical Coverage * Dental Insurance * Group Life Insurance * Pharmacy Benefits Program * Meal Voucher * Company-provided Mobile Phone * Transportation Allowance * Food Voucher