Junior Customer Support Analyst

Description

Job Summary: Junior Customer Support Analyst to ensure customer requirements are recorded and handled in accordance with contracts, supporting analysis and reporting. Key Highlights: 1. Career opportunities and a comprehensive rewards and benefits package 2. Working in a growing team with high quality standards 3. Ensuring contractual compliance and identifying commercial opportunities Go Beyond!: CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board! At CHC, we pride ourselves on our values and culture: **Accountability:** Take pride and ownership of our actions and results. **Collaboration:** Working together with transparency and trust to drive continuous improvement. **Care:** Creating a safe and sustainable environment for all. **Integrity:** Doing what's right and fostering a culture of respect. **Excellence:** Prioritizing quality services and setting industry standards. Role Summary: CHC Brazil is seeking a JUNIOR CUSTOMER SUPPORT ANALYST in Cabo Frio. This professional will be responsible for ensuring customer requirements are recorded and handled in accordance with contracts. Key Responsibilities: * Process, record, track, and approve Aeronautical Fees via spreadsheets and populate the system with CHC flight schedules as well as DECEA and INFRAERO reports. * Support the periodic preparation and submission of spreadsheets and dashboards regarding flight punctuality, flight hours, availability/unavailability, passengers (PAX), among others. * Receive, organize, and verify all documentation under the department’s responsibility. * Assist in analyzing databases across all systems to identify inconsistencies. * Develop and support Flight Coordination, Customer Service and Ramp, and CCO teams with spreadsheets, reports, and statistics. * Handle customer interruptions and complaints. * Analyze and monitor customer contracts and all related documentation to ensure compliance and report commercial opportunities to the commercial area. * Verify, analyze, and seek approval for service-related invoices and bank slips. Qualifications, Skills \u0026 Attributes: * Bachelor’s degree in technical fields such as Engineering, IT, or Business Administration * Analytical mindset * Advanced Excel and Power BI knowledge * Intermediate English proficiency * Aviation domain knowledge preferred * Data analysis experience preferred We offer career development opportunities along with a comprehensive rewards and benefits package. This is an excellent opportunity to join a rapidly growing organization that maintains the highest standards of quality, safety, and excellence in air transportation services. Join CHC!