Job Summary: IT Support Analyst to provide remote and on-site technical support, handle service requests, support corporate systems, and maintain IT resources. Key Highlights: 1. Provide remote and on-site technical support to users. 2. Support the use of corporate systems and office applications. 3. Contribute to the proper functioning of IT resources. **Join our team and transform care into experience!** If you are an **IT Support Analyst**, results-oriented and passionate about people, **apply now and join Unimed Costa do Sol**. **Key Responsibilities:** * Provide technical support to users, both **remotely and on-site**; * Handle and log service requests, performing problem diagnosis and resolution; * Support the use of **corporate systems** and office applications; * Contribute to maintaining the proper functioning of IT resources. **Requirements:** * Completed undergraduate degree in IT; * Knowledge of **Windows Operating Systems**; * Basic understanding of **Information Security**; * Knowledge of **office applications**; * Familiarity with **ITIL best practices**; * Knowledge of **management systems (ERP, CRM, and similar)**; * Knowledge of **database query language (SQL)**; * Preferred: knowledge or experience in the **healthcare sector**. Unimed Costa do Sol opportunities are also extended to Persons with Disabilities (PCDs). Minimum Education Level: Bachelor's Degree Desired Education: *Information Technology, Bachelor's Degree * Education Allowance * Pharmacy Benefit * Transportation Voucher * Health Insurance Plan * Meal or Food Voucher