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Job Summary: The professional will be responsible for performing installation and repair services for FTTH and FTTA network technology, as well as other related service maintenance activities. Key Highlights: 1. Performing installation and repair services for network technology 2. Troubleshooting and resolving service failures 3. Attending training sessions and meetings Hello :) We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.5 million customers. With nine integrated commercial brands, we are present from north to south across Brazil and were the fastest-growing fixed broadband provider in 2022\. Our team comprises over 5,000 employees united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil—and guided by shared core values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technology for residential customers; * Troubleshooting and resolving service failures—such as slow speeds, WiFi issues, no connectivity, intermittent connections, etc.; * Removing cables from canceled accounts to free up capacity for new customers; * Verifying service feasibility when the commercial team is uncertain whether our network is available in a given area; * Relocating equipment within the same residence upon request; * Changing equipment location per customer request; * Performing upgrades—replacing or adding equipment when the customer upgrades their plan; * Attending training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license (permanent); * NR-10 (electrical safety) and NR-35 (work-at-height) certifications preferred; * Intermediate-level Microsoft Office proficiency; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies preferred. **Additional Benefits** * Medical insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support benefit * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available for Amil health plan members) * Internal e-learning platform with courses * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the mission to **connect people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is made possible by our team of 5,000 professionals who consistently pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we serve 864 cities across 22 Brazilian states with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **doing the right thing—always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, responsible environment focused on people and business sustainability. For more information, visit https://alloha.com/
