Job Summary: Professional responsible for installing and repairing FTTH/FTTA networks, performing preventive and corrective maintenance, and resolving connectivity issues for residential customers. Key Highlights: 1. Installation and repair of FTTH and FTTA network technology 2. Performing corrective and preventive maintenance 3. Troubleshooting connectivity and Wi-Fi issues A telecommunications company is seeking a B2C Customer Service Technician in Rio das Ostras (Downtown). **Responsibilities:** Perform installation and repair services for FTTH and FTTA network technology for residential customers. Conduct corrective and preventive maintenance on installed services, resolve issues, and ensure service continuity. Repair and correct service failures, including slow speed, Wi\-Fi issues, no connectivity, intermittent connections, etc. Remove cables and equipment from canceled customers to free up capacity for new customers. Assess access feasibility for the commercial team. Perform room-to-room relocations by moving devices within the same residence. Position requires work in Rio das Ostras / RJ. Previous experience as a Customer Service Specialist, Customer Support Analyst, Customer Service Consultant, or Customer Relationship Assistant may indicate suitability for some duties of this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Hazard Pay Allowance * Performance Bonus * Meal Voucher * Medical Assistance * Dental Assistance * Pharmacy Benefit * Life Insurance * Childcare Assistance * Banked Hours * Birthday Day Off * Gympass * Career Development Plan * Internet Plan * Training Programs **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
