Company Overview: If technology, for you, exists to improve life's journey, it does so for our team as well: Your Journey, Our Journey. We believe in technology that connects good people with what they do and that embraces diversity to create and share even the paths we (still!) don’t yet know. We work to generate value—not only for our users but, above all, for the communities we serve and for society at large—making people’s lives better through services that simplify their daily routines—whether via mobility and delivery services (99) or digital payments (99Pay). To simplify the lives of millions of people every day, since 2018 we have been part of DiDi Global Inc., the world’s largest mobile technology and ride-hailing platform. We are pioneers in developing innovative solutions born in Brazil and scaled globally to drive positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or refining our existing solutions, we embrace challenges that give us butterflies—and that’s why we operate at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also grow stronger through diverse experiences and perspectives, learning together, failing fast, learning, and adjusting our course to build solutions that deliver ever-better outcomes. #LI-Hybrid Team Overview: We’re looking for a Logistics Account Manager passionate about challenges, exceptionally organized, and deeply results-oriented. If you have a proven track record managing and developing last-mile logistics providers and field teams, this is the perfect opportunity to join us! Here, you’ll have the chance to optimize workflows and apply your analytical skills to continuously improve our processes. We seek a professional who knows how to drive operational efficiency and team performance—and who excels as a facilitator of cross-departmental collaboration. If you have experience managing external operations and implementing improvements that align operations with business goals, we want you on our team! If you’re ready to make a difference and grow with 99, this role is for you. Come shape the future of operations and join an innovative, dynamic team! Role Responsibilities: **Work Model:** Hybrid/Field-based (Focus on partner visits + 1 fixed day per week in the office) **Location:** São Paulo/SP | Level: Senior ### **About the Challenge** Your primary objective will be to ensure operational excellence among our Logistics Operators (LOs), acting in a consultative capacity to diagnose bottlenecks, propose solutions, and elevate service levels across operational markets. You will serve as the voice of the field within the company—and the voice of the company in the field. ### **Key Responsibilities** A. Performance Management and Consultation * Manage relationships with LO owners and managers, serving as the “account manager.” * Conduct periodic management rituals (e.g., weekly/monthly performance review meetings), presenting results and performance diagnostics. * Develop and monitor action plans (PDCA) to correct indicator deviations. * Ensure partners adhere to the company’s quality standards and compliance requirements. B. Operational Planning and Execution (Routine) * Conduct tactical demand vs. capacity planning for your portfolio of LOs. * Execute system-based scale-up processes, ensuring alignment with the plan. * Monitor real-time operations jointly with partners. C. Data Intelligence and Analysis * Monitor operational KPIs and fleet lifecycle metrics (onboarding, engagement, churn) on a daily basis. * Translate raw dashboard data into actionable business insights to guide LO decision-making. Role Qualifications: * Experience: Prior experience in logistics operations, last-mile delivery, transportation management, or franchise/partner management. * Analytical Profile: Proficiency in Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP, database manipulation). SQL knowledge required. Familiarity with BI tools (Power BI, Tableau, or Metabase) is a plus. * Problem Solving: Ability to examine poor-performing metrics, investigate root causes, and propose practical solutions. * Influence and Negotiation: Skill in diplomatically and collaboratively holding third-party partners accountable for results while building long-term relationships. * Availability: This role is predominantly field-based (in-person visits). Candidates must be available for frequent travel within the assigned operational region. * Resilience: Ability to thrive in high-pressure, fast-paced environments (characteristic of retail/logistics). EEO Statement: * We Deliver Value to Users — We exist to do our best for our users and innovate to stay ahead. We seek balance among experience, efficiency, and growth—with safety always our top priority. * We Are Data-Driven — We believe in data-informed decision making. Through numbers, we navigate our business strategically. * We Are Owners and Results-Oriented — We go beyond personal interests to focus on what’s best for DiDi. We always deliver on our commitments and pursue excellence in execution—setting high standards and giving our absolute best in everything we do. * We Always Build Together — Together, we are stronger. We keep open minds and row forward with respect, empathy, and trust in one another. We listen to everyone before making decisions—and once we decide, we fulfill our commitments collectively, even when we disagree. * We Are Integrous — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, listen to all voices, and always do what’s right. * We Develop One Another — Our growth stems from constantly stepping outside our comfort zones. We embrace challenges, surpass ourselves, and strive for excellence in all we do. From day one, we develop ourselves and help those around us grow too—raising our collective bar. * We Work with Passion & Fun — We are utterly passionate about what we do. We maintain a light, optimistic spirit, energizing our environment with positivity. We are resilient, unafraid of challenges, and always celebrate our successes. * We Live Diversity — For us, the heart of diversity is inclusion, equality, and respect. We believe diversity fosters a more creative, energetic environment—so we celebrate differences and ensure everyone can truly be themselves. **Diversity and Inclusion** Diversity is not a vision of the future or a wish for something we hope to achieve someday—it is a non-negotiable value defining who we are today. We live inclusion, plurality, and respect—and to support this, we rely on governance from our Diversity Committee, working closely with HR, leadership, and identity-based groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our written journey—one still full of miles to cover. I acknowledge that, prior to submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms