Job Summary: Join a successful team that values positive relationships and work with technology and innovation to support incident resolution. Key Highlights: 1. Onboard work schedule of 7x7 or 10x10 2. A team immersed in technology and innovation 3. A culture of positive relationships, trust, and a sense of urgency Hi, how are you? If you are a connected individual, driven by challenges, and understand that relationships form the foundation of digital transformation, now is your moment to join a successful team that values positive relationships! Here, we breathe technology and innovation—join us! **Responsibilities and Duties** * Log and escalate calls at the Service\-Desk center; * Provide incident support related to hardware, operating systems, and client applications within predefined timeframes; * Review, develop, and update solutions for the knowledge base; * Ensure adherence to agreed-upon response and resolution timeframes for service requests; * Follow security guidelines for unlocking accounts and resetting corporate system passwords; * Identify, through queries, service requests that remain unaddressed and whose response deadlines have already expired, alerting the responsible technician about pending items. * **Onboard work assignment;** **Requirements and Qualifications** * Bachelor’s degree (in progress or completed), preferably in Information Systems, Computer Science, or Networking. * Experience as a support technician. * **Availability for onboard work (7x7 or 10x10 schedule);** **Additional Information** Interested? Then come explore our benefits: * Health and Well\-being: **Birthday day off**, **Wellz**, an innovative solution for Mental and Emotional Health, **Unit**, for financial well\-being. And of course, don’t forget our partnership with **Wellhub**. * Benefits: **Meal and/or food allowance, Medical Assistance, Dental Assistance**, and we offer **Life Insurance**. * Mobility: **Transportation allowance or Fuel assistance.** * Education: Discounts at partner educational institutions and **English language training** as part of professional development. With over 20 years in the market, Nexa is a company that identifies, designs, implements, and supports technological solutions and services for various types of enterprises, focusing on innovation, efficiency, improvements, and results in all its deliveries. **OUR VALUES** **Positive Relationships:** Embedded in our culture, positive relationships drive great achievements. **Trust:** We believe in the bonds we establish. Our partnerships are grounded in transparency and credibility. **Sense of Urgency:** We strive to deliver the best possible outcome in the shortest possible time.
João Silva
Indeed · HR
João Silva
Indeed · HR
