**VP of Engineering and Customer Service Department:** **Customer Service;** **Work Location: Ponta Grossa.** To ensure our customers enjoy an enhanced experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning the telephony network, and driving technological expansion across our products and infrastructure. The Customer Service team ensures speed and quality in the repair, installation, and maintenance of fixed, mobile, and TV service lines for both B2B and B2C customers. Through consistent project execution and planning, we implement the company’s technological evolution, enhancing network capacity. **Responsibilities and Duties** * Work within teams implementing external optical networks (SITES / FTTA / FTTH) to deliver infrastructure with sound construction quality, ensuring proper completion and optimal performance of the fiber-optic network; * Install and repair fiber-optic cables in residential and commercial buildings, as well as external networks; * Conduct tests and measurements to guarantee installation quality; * Diagnose and resolve issues in fiber-optic systems; * Maintain detailed records of all performed activities; * Manage third-party contractors; * Collaborate with the team to ensure timely project completion. **Requirements and Qualifications** **Requirements and Qualifications:** * Completed High School education; * Valid Driver’s License – Category B, permanent; * Strong communication skills and ability to work effectively in a team; * Certifications in telecommunications will be considered a plus; * Demonstrated discipline and proactive attitude in daily tasks. **Behavioral Competencies:** * Strong interpersonal skills; * Team-oriented mindset; * Committed to delivering results; * Communicative and innovative; * Strategic planner and effective executor; * Digitally savvy; * Dynamic; * Quality-focused; * Proficient in handling cables, ladders, and related equipment. **Additional Information** Here’s what we offer you: Choose the ideal benefits package for you and your dependents via a digital platform featuring multiple categories: Gym memberships, Meal Vouchers (VR), Food Vouchers (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; Corporate smartphone — yes, a brand-new smartphone for you! · Unlimited voice and data plan! Yes, unlimited! On Vivo’s top-tier mobile network, now even faster with Vivo’s 5G! An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; Eligibility for Annual Bonus or Profit Sharing (PPR); Plan for your future through our Private Pension Plan; Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; Work in an environment that respects your personality, personal style, individuality — where you can be authentically yourself. \#VemdeVocê Enjoy flexible working hours; Take a day off (Day Off) to celebrate your birthday; Join one of the largest corporate volunteer programs, empowering you to transform the world; Access our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications; and online courses. Advance your career through our Internal Recruitment Program — available across Brazil or internationally, as we operate in over 17 countries! \#VivoMinhaCarreira Benefit from a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we offer \#VivoBemEstar, encouraging our team to adopt healthy habits and achieve a higher quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more! \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We strive to expand our customers’ autonomy, personalization, and real-time choices, placing them in full control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. Agile methodologies have been implemented enterprise-wide, enabling us to embrace the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage that reflects the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and Over-50s — to ensure a more inclusive culture and a diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting differences, and embracing inclusivity. Currently, **we connect approximately 357.5 million internet, mobile, and fixed-line telephony, and pay-TV access points.** As a reference in 4G mobile telephony and ultra-high-speed fixed broadband, we provide the market-leading pay-TV service with the highest number of HD channels and numerous online applications. To ensure our customers enjoy an enhanced experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning the Vivo network, and driving technological expansion across our products and infrastructure. The Customer Service team ensures speed and quality in the repair, installation, and maintenance of fixed, mobile, and TV service lines for both B2B and B2C customers. Through consistent project execution and planning, we implement the company’s technological evolution, enhancing network capacity. We believe the path to delivering the best customer experience begins with providing an excellent experience for our employees. **\#VemPraVivo**