COMMERCIAL ASSISTANT

Description

Job Summary: We are seeking a Commercial Assistant to support commercial strategies, customer relationship management, and business opportunity tracking. Key Highlights: 1. Strengthen customer relationships and ensure trust with active clients 2. Act as the primary contact point between customers and internal departments 3. Identify cross-sell and up-sell opportunities **Position: Commercial Assistant** Description We are looking for a Commercial Assistant to join our team. This professional will support commercial strategies, manage customer relationships, and track business opportunities—contributing to portfolio growth and retention. **Main Responsibilities** * + Maintain continuous engagement with active clients, strengthening relationships and ensuring trust; * + Monitor the customer journey, ensuring satisfaction with contracted services/products; * + Act as the primary contact point between customers and internal departments, ensuring prompt resolution of requests; * + Conduct quarterly business reviews (QBRs), presenting results and identifying opportunities; * + Identify cross\-sell and up\-sell opportunities, contributing to revenue expansion; * + Monitor contract expiration dates and proactively manage renewals; * + Collect customer feedback and propose continuous improvements to processes and services; * + Update and maintain the CRM with interaction records, negotiation details, and customer status; * + Track customer satisfaction metrics (NPS, CSAT) and support implementation of improvement initiatives. **Mandatory Requirements** * + Completed high school education and/or currently pursuing higher education; * + 6–12 months of experience in commercial or customer service roles; * + Intermediate English proficiency; * + Intermediate Microsoft Office proficiency; * + Willingness to travel (3–4 days occasionally for trade fairs and events). * **Technical Skills (Hard Skills)** * + Customer portfolio management (organization, tracking, and account development); * + Up\-sell and cross\-sell strategies. **Behavioral Competencies (Soft Skills)** * + Active listening and customer focus; * + Strategic thinking and opportunity awareness; * + Clear communication and strong interpersonal skills; * + Proactivity and sense of urgency. **Preferred Qualifications** * + Technical or undergraduate degree (completed or in progress); * + More than 12 months of experience in commercial roles; * + Advanced Microsoft Office proficiency; * + Knowledge of strategic AI tools applied to business operations. **Work Location:** On-site work in the Macaé and Rio das Ostras regions – RJ