We are Coca-Cola FEMSA (KOF), one of the world’s largest bottlers and distributors within the Coca-Cola system, measured by volume. Every day, we serve more than 381 million people across Latin America. With 56 manufacturing units and 249 distribution centers, our team of over 97,000 employees enables us to represent more than 169 leading brands across the territories where we operate. At Coca-Cola FEMSA, every day is an opportunity to learn and grow. **Responsibilities and Duties** **Your day-to-day will include:** * Overseeing the execution of activities under contracts and technology partnerships related to User Experience, ensuring contracted service levels, resolution, and monitoring are met. * Participating in technology upgrade projects, as well as identifying infrastructure needs to support business demands. * Acting as the Focal Point for all technology-related matters at FEMSA units located within your respective region, plus providing Level 3 support and assistance for high-impact incidents, aligned with best practices in Crisis Management and ITIL processes. * Analyzing performance indicators for contracts and managed environments, as well as managing the lifecycle of service provision and infrastructure licensing contracts. * Continuously seeking optimization, technological upgrades, and modernization of the IT environments and tools used by FEMSA employees—including processes, procedures, controls, and indicators—to simplify resource usage and minimize incidents or service disruptions. * Continuously improving processes, procedures, controls, and indicators to simplify IT environment management and minimize incidents or service disruptions. **Requirements and Qualifications** **Profile Requirements:** **Education**: Completed Bachelor’s Degree **Desired Experience**: 5 years supporting IT operations in complex environments **Technical Knowledge**: ITIL processes, Cost Management, Microsoft O365 solutions, Videoconferencing solutions, General Microcomputing, Basic Infrastructure knowledge **Languages**: Intermediate English and Spanish **Additional Information** **What we offer you:** * Profit Sharing Program (PPR) * On-site Academy * Birthday Day Off * Health Insurance Plan * Dental Plan (optional enrollment, per employee choice) * Group Life Insurance * On-site Restaurant / Meal Voucher * Food Allowance * Product Purchase (at current price list rates) * Pharmacy: Credit reimbursed via payroll * Credit Cooperative * School Kit; delivered at the beginning of the academic year for dependents * Birthday Kit * Christmas Kit * Toy Voucher: delivered in October for dependents. *At Coca-Cola FEMSA, we are committed to offering equal development opportunities to all individuals, regardless of origin, race, age, sexual orientation, gender identity, disability, nationality, migration status, or any other characteristic.* **We value diversity—it makes us stronger.** **Inside Coca-Cola FEMSA Brazil** We are one of the world’s largest manufacturers—by sales volume—of The Coca-Cola Company products. We have operated in Brazil for 21 years, with over 25,000 direct employees, 11 factories, 47 distribution centers, 470,000 points of sale, and more than 93 million consumers. We operate across 19% of Brazilian territory, serving 52% of the population, in the states of São Paulo, Paraná, Santa Catarina, Rio Grande do Sul, Minas Gerais, Mato Grosso do Sul, Rio de Janeiro, and Goiás. We are responsible for the production, marketing, and distribution of more than 169 brands in our portfolio, grouped into the following categories: beverages (carbonated soft drinks, hydrating and isotonic drinks, energy drinks, waters, juices, teas, plant-based beverages, beers, spirits, and ready-to-drink alcoholic beverages) and multi-category products (candies and confectionery). In addition to well-known brands such as Coca-Cola, Crystal, Schweppes, Del Valle, Kapo, Matte Leão, Ades, Powerade, and Monster Energy Drink, Coca-Cola FEMSA Brazil also offers beers including Estrella Galicia, Therezópolis, Eisenbahn, and Sol, as well as distilled spirits such as Johnnie Walker, Tanqueray, Campari, Smirnoff, Sagatiba, and Sky Vodka. The company also distributes candies and confectionery items such as Mentos, Fini, and Fruit-tella.