At Vivo Vita, we have a passion: transforming the lives of our employees so their work experience is truly unique! We aim to transform talent into results, creativity into practice, and expectations into reality—within a collaborative, flexible, integrated, and people-focused work environment! We are committed to providing our employees with cutting-edge technology and training to enhance both their technical and behavioral skills. Join us to digitize your DNA!! **Responsibilities and Duties** * Responsible for troubleshooting and providing support to Vivo’s B2B customers, including configuration and troubleshooting of switches, routers, firewalls, and Wi-Fi to ensure service availability, security, and performance. * Solid knowledge of TCP/IP, DNS, DHCP, VLAN, and routing. * Experience with Cisco, Fortinet, or similar equipment. * Hands-on experience with monitoring tools. * CCNA certification or equivalent is a plus. **Requirements and Qualifications** * Education: Bachelor’s degree in Information Technology, Engineering, Business Administration, or related fields (completed or in progress). * **Desirable:** NSE4, CCNA **Additional Information** * **Benefits for a Vitalent:** * Meal allowance (Pluxee Benefits); * Health and dental insurance (extendable to dependents); * Life insurance; * Private pension plan; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * A dynamic, collaborative, and innovative environment: to keep pace with the market and continue innovating, our rhythm is fast and our learning curve steep. We are **Vivo Vita**, an integrator of services and solutions within the **Telefônica Group**. We operate in a cohesive and consistent manner, integrating technology solutions for the IT market. Our portfolio includes connectivity, mobility, collaboration, video, automation, data center, and virtualization solutions, as well as advanced services, consulting, and managed services to ensure the availability of even the most complex technological environments; Join Vivo Vita!