**About Us** At Qualificar TI, we specialize in Data Governance, Project Management, Digital Transformation, and Outsourcing. For over 24 years, we have delivered strategic solutions and best IT practices to generate real value for our clients and society. If you enjoy learning, sharing knowledge, and building solutions that make a difference, this position is for you. **Responsibilities:** Professional working in ICT help desks (Level 1), providing user support and guiding users on the use of hardware and software. May perform monitoring of applications, network resources, databases, servers, and other ICT service components. **Mandatory Requirements:** – High school diploma, duly registered and issued by an educational institution recognized by the Ministry of Education. – Technical certification in the IT field or currently enrolled in the third semester of an undergraduate program in IT. – COURSES: ITIL, minimum duration of 16 hours. – Minimum of 2 (two) years’ documented professional experience in IT, covering at least 3 (three) of the following areas: Request and incident management tools; Help Desk – Call Center; Remote access support; Application and network resource monitoring; Hardware and software installation and configuration; Configuration and troubleshooting of Microsoft Windows operating systems and Microsoft Office tools. **Desirable Requirements:** Not applicable **Mandatory Certifications:** Not applicable **Why Work at Qualificar TI?** **Innovative Environment:** Here, you work alongside a diverse and collaborative team that values your expertise and encourages your growth. **Continuous Development:** We offer training, certifications, and capacity-building programs to ensure your constant evolution. **Real Impact:** We work on strategic projects that transform businesses and deliver tangible results. **Inclusive Culture:** We value diversity as part of our culture and believe innovation stems from differences. **Challenge Accepted?** If you identify with our culture and want to join a team that transforms technology into results, come on in! **Apply now and become a Qualifier!** www.qualificarti.com.br LinkedIn Qualificar TI