Senior Support Analyst

Description

Job Summary: Provide Level 1 and Level 2 technical support to end users, resolving incidents on workstations and software, with a focus on operating systems and networks. Key Highlights: 1. Level 1 and Level 2 technical support for end users 2. Troubleshooting for Windows, Linux, macOS, and Office Suite 3. Experience with Microsoft Active Directory networks Provide Level 1 and Level 2 technical support to end users, delivering solutions for incidents and issues on Windows, Linux, and macOS workstations and peripherals, including Office Suite and other software; · Intermediate or technical English; · Advanced troubleshooting skills for operating systems, software, and computer devices running Windows 10 or later; · Basic or intermediate troubleshooting skills for operating systems, software, and computer devices running Linux and macOS; · Experience installing, using, and troubleshooting Office Suite across various versions, including MS365; · Experience working with Microsoft networks using Active Directory; · Knowledge of antivirus solution installation and support; · Fundamental concepts of computer networking, including TCP/IP, DNS, DHCP, and VPN; · Familiarity with IT Service Management (ITSM) methodologies; · Basic knowledge of firewalls and corporate Windows networks with Active Directory; · Fundamentals of information security. Employment Type: Full-time CLT Compensation: R$2.500,00 - R$2.800,00 per month Benefits: * Medical insurance * Dental insurance * Company mobile phone * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * What is your expected salary? Experience: * Senior Support Analyst (Preferred) License/Certification: * Which certifications do you hold? (Preferred) Work Location: On-site