A third-party company is seeking an organized, communicative, and proactive professional to support the company’s administrative and customer service routines. The candidate will be responsible for customer service, scheduling appointments, and ensuring the quality of information and service provided. **Requirements:** High school diploma or equivalent; Previous experience in customer service; Basic knowledge of Excel and typing skills; Strong written and verbal communication skills; Attention to detail and organizational skills; Proactivity and willingness to learn. **Summary of responsibilities**: Provide courteous and efficient customer service via landline, mobile phone, and WhatsApp; Register customers and schedule services in the company’s system; Schedule, cancel, and reschedule appointments, ensuring the calendar is consistently updated; Review the daily calendar, identifying potential errors or inconsistencies; Send customer satisfaction surveys to contribute to continuous improvement of service delivery and customer service; Support administrative and routine departmental tasks.