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CUSTOMER SERVICE TECHNICIAN

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Professional to perform maintenance and installation of fiber-optic telecommunications systems, carrying out technical tasks and interpreting design documents. Key Highlights: 1. Preventive and corrective maintenance of telecommunications systems 2. Execution of installations and interpretation of network design documents 3. Teamwork that promotes digital and social inclusion We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) fiber-optic provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees who share the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil — united by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** Perform preventive and corrective maintenance on telecommunications systems; Plan, evaluate, and execute installations establishing communications; Read and interpret network design documents to carry out daily activities; Carry out tasks relevant to the area of expertise, using specific equipment and software; Prepare incident reports; Monitor technical transmission quality; Daily vehicle and equipment checklist; Perform optical cable splicing and testing; Climb utility poles to remove and reinstall splice enclosures; Adapt the network infrastructure, install hardware components, and erect utility poles; Perform activations and repairs for corporate customers; Carry out duties related to the position, following the manager’s guidance. **Requirements and Qualifications** Completed high school education; Valid Category B driver’s license (permanent); Flexibility regarding working hours / willingness to travel; Experience in telecommunications companies is desirable **Additional Information** Additional Information: * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5% to 12% discount on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses, promoting digital and social inclusion across Brazil**, Alloha Fibra is currently the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do — always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative and responsible space, caring for people and for business sustainability. For more information, visit https://alloha.com/

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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