Description: Mandatory * Completed high school education; * Experience and knowledge in computer assembly and maintenance, and in computer networks; Desirable * Technical degree in Information Technology; * Assist in monitoring application performance, input/output data resources, data storage resources, error logs, central processing unit (CPU) utilization, network resources (data and voice), and application availability; * Perform support services ensuring the proper functioning of hardware and software; * Perform backups, storing them in the designated location to ensure information security; * Attend to customers and users, guiding them in the use of hardware and software; * Manage license controls, ink cartridges, and peripherals; * Perform backups according to the methodology defined by the company; * Administer the IT environment and monitor system performance; * Administer network resources and the operational environment; * Execute procedures to improve system performance; * Resolve system failures and control access to data and resources; * Administer information access profiles and conduct system audits; * Provide technical support to employees and guide support departments; * Simulate problems in a controlled environment; * Engage third-party support (suppliers); * Install and configure software and hardware; * Specify audiovisual, hardware, and software resources; * Develop and disseminate documentation for the IT environment; * Prepare reports, issue technical opinions, and inventory software and hardware; * Provide solutions for IT environments; * Offer technical consultancy and identify employee needs; * Tailor solutions to customer requirements; * Request and analyze product demonstrations; * Build test platforms and compare technological alternatives; 2511280202191891183