Support | Technical Support II (Onshore)

Description

Description: * Higher education (in progress or completed), preferably in Information Systems, Computer Science, or Networking. * Experience as a technical support technician. * Availability to work onshore (7x7 or 10x10 shift schedule); * Log and escalate service requests in the Service-Desk center; * Provide support for incidents related to hardware, operating systems, and client applications within predetermined timeframes; * Verify, create, and update solutions for the knowledge base; * Ensure compliance with agreed response and resolution times for service requests; * Follow security guidelines for unlocking and changing corporate system passwords; * Identify through consultation service requests that have not yet been addressed and whose response deadline has already expired, alerting the responsible technician about pending issues. * Onshore operation; 2511100202181597180