Job Summary: We are looking for a Network Assistant passionate about technology to assist in network monitoring and incident management. Key Highlights: 1. Assist in the efficient monitoring of the network through customized software 2. Support negotiations, track and manage network incidents 3. Manage the provision of contracted services **Welcome to your connection with the future!** We are a company born in the interior of Minas Gerais and have grown cultivating dedication and entrepreneurship at the core of our DNA. We have expanded to other regions and today operate in over 100 locations across the state, where we have established ourselves as a reference in telecommunications services, committed to delivering excellence in connectivity for our customers. If you are a professional passionate about what you do and seeking to build a world of possibilities, we want to connect with you! **Responsibilities and Duties** These will be your challenges as a **Network Assistant**: * Assist in ensuring efficient network monitoring through customized software; * Support negotiations, track and manage network incidents; * Manage the provision of services contracted by Valenet. **Requirements and Qualifications** * Completed high school education; * Intermediate Office suite proficiency; * Knowledge of Computer Networks; * Availability to work night shifts. **Additional Information** **Working Hours** * Rotating shift schedule 4×1, 6 hours daily. **Learn about our benefits:** * Meal Allowance or Food Allowance; * Medical and dental assistance; * Wellhub; * Discounts on internet plans; * Transportation Allowance; * Life insurance; * Free access to the Skeelo app: a virtual library with over 250,000 books; **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure offering **fiber-optic internet**, **landline telephony**, **subscription TV**, **security**, and **digital transformation**, serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **20 largest in Brazil**, according to Anatel’s ranking. Our team—comprising over one thousand employees—is the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.