Description: * Strong communication, interpersonal relationship, and conflict management skills. * Bachelor's degree program enrollment preferred. * Availability to work weekend shifts (rotating schedule). * Supervise the customer service team, ensuring each interaction with employees is humanized and aligned with the channel’s purpose. * Monitor quality, adherence, and productivity using Relationship Area performance indicators to propose improvements. * Support consultants during customer interactions by providing technical and emotional guidance. * Deliver structured feedback and track individual team members’ development plans. * Conduct alignment meetings and process and workflow refresher sessions. * Collaborate with partner areas to implement updates focused on continuous improvement. * Ensure accurate recording of interactions in the system, maintaining data integrity and organized reporting. * Manage work schedules, including weekend shifts, to guarantee coverage and service continuity. 2512190202551761261