**Job Responsibilities:** * Monitor the company’s customer service channel (SAC); * Track customer interactions and route them to the responsible department identified during service; * Respond to customers in accordance with institutional guidelines. Service is provided via phone and in-store. **Mandatory Requirements:** * Completed high school education; * Proficiency in Excel; * Experience in telemarketing. **Benefits:** * Attendance Bonus * Health Insurance Plan * Dental Insurance Plan * Education Assistance Program * On-site Meal Allowance * Life Insurance * Telemedicine * Active Lifestyle Program * Payroll-Deductible Loan **Work Schedule and Hours:** * In-person * Shift: 2:00 PM to 10:20 PM * Rotating schedule: 6 days on, 1 day off