Concierge

Description

Job Summary: This is a talent pool for professionals seeking to work in customer care within hospitals or diagnostic centers, ensuring customer satisfaction and service quality. Key Highlights: 1. Focus on customer satisfaction and humanized service. 2. Essential role in conflict management and service quality. 3. Opportunity to build a purpose-driven career in healthcare. You are applying to our talent pool for positions across Brazil, in locations where Rede Américas operates (Northeast, Central-West, Southeast, and South regions of Brazil). Therefore, please note that as soon as a position matching your profile becomes available, we will contact you. In the meantime, keep your information updated and complete all online assessment steps so we can learn more about you. ***Important: We do not charge any fees during our selection processes.*** **Responsibilities and Duties** Here, your role makes a difference every day. Review the details about this position: * Ensure customer satisfaction by analyzing facts and proposing immediate optimal solutions—from patient arrival through departure from the facility; * Assist customers during *check\-in* visits and daily rounds in inpatient units, attending to patients and companions, directing and resolving requests according to hospitality services, thereby guaranteeing differentiated treatment for patients. * Manage conflict situations by negotiating with facility departments to identify optimal solutions for the customer; * Create a positive impression on the customer regarding all facility services; * Monitor service procedures and facility quality standards; * Interact with other facility departments to support service flow when necessary, minimizing waiting time; * Monitor incidents and track issue resolution; * Uphold proper team image standardization, adhering to established standards; * Work in Diagnostic or Hospital areas. **Requirements and Qualifications** If you believe that **care** begins with preparation and intention, this could be your place. To **care** with us, it is important to have: * Currently enrolled in or graduated from a bachelor’s degree program in hospitality or health-related fields. **Additional Information** Our **care** starts at home—delivering excellence to our people. At Rede Américas, we value those who build **care** daily. That’s why we offer benefits thoughtfully designed for your well-being, development, and quality of life. Check them out: * **Care** for nutrition: meal allowance, food voucher, or on-site cafeteria (depending on the facility); * **Care** for health: health insurance and life insurance; * **Care** for your development: Américas Gym, Development and Career Cycle, Culture Academy, and “Crescer” Program within Rede Américas; * Others: transportation allowance, SESC benefits, and recognition programs. Only at Rede Américas do we offer the “Bem Cuidar” Program, grounded in pillars of physical, mental, and emotional health. Our care pathways are designed for our people’s well-being—promoting healthy habits, preventing illness, and helping reduce stress. Learn more: * Mental and emotional health: specialized psychosocial support—including psychologists, psychiatrists, and social workers—tailored to each individual’s care needs; * Social assistance: remote social support via social workers for financial insecurity, health issues, guidance on social benefits, and other matters; * For Pregnant Employees: multidisciplinary follow-up and monthly discussion groups; * Quality of life: with TotalPass, you gain access to gyms and physical activities at special rates—more health and well-being for your daily life; * Health campaigns: monthly awareness initiatives based on health management data, focused on prevention and promotion of healthy habits. * Social benefits: our internal policies provide enhanced support and well-being for those who need it—including persons with disabilities, Autism Spectrum Disorder (ASD), oncology treatment, and pregnant employees. * Benefits may vary depending on the job location and brand. If care is also your passion, this is your place. Apply now and build a career that connects purpose and practice. We are Rede Américas, **the multiplatform healthcare assistance network**, committed to delivering comprehensive, precisely calibrated care for health. We are seeking **talents who believe it is possible to deliver the best and most advanced healthcare assistance.** **If you’re passionate about caring and believe in quality medicine, join Rede Américas!** **We Are Committed to Diversity!** We encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best. **Important: We do not charge any fees during our selection processes.**