Cementing Services Coordinator

Description

Job Summary: The Cementing Customer Engagement Coordinator serves as the customer contact point for Product Line operations, driving contract revenue, profitability, and receivables management. Key Highlights: 1. Acts as the key customer contact point for operations 2. Develops and delivers optimized technical projects 3. Ensures contractual compliance and meets customer objectives The Cementing Customer Engagement Coordinator is responsible for serving as the customer contact point for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability, and receivables management. Develops and delivers optimized technical projects for the area of responsibility. The Customer Engagement Coordinator establishes and maintains a professional relationship with the customer and maximizes knowledge about the customer to add value to the contract for both SLB and the customer. Ensures that services delivered to the customer comply with contractual agreements and meet the customer’s objectives and performance metrics. This person drives the adoption of effective technological solutions for the customer’s needs and challenges. The Customer Engagement Coordinator coordinates communication channels and activities between the customer and the service delivery team and is responsible for COSD (i.e., resource consumption). Responsibilities * Develop technical project tasks as required for the Product Line. * Support the PSD Manager during the execution phase with project changes, as needed, due to changes in task dimensions, resource availability, service quality incidents, etc. Assist in responding to incidents, incident recovery, and investigation. * Analyze task execution against the project and formally document project improvements and optimization opportunities (lessons learned and best practices). * Record/update customer activity for service delivery visibility in business systems. * Record and internally communicate relevant customer information. * Record and confirm task-specific requirements. * As a member of the Account Team, identify and capture sales leads—both within and outside the existing contract scope—for the Product Line and other product lines, and contribute to the Account Plan. * Compile and review cost estimates for consolidation with the technical proposal. * Assess task risks during customer requirement analysis. * Participate in briefing and debriefing sessions with the PSD team, as needed, to ensure clear understanding of customer objectives. * Communicate recommendations and actions to the customer to mitigate unplanned events. * Ensure task deliverables are accurate and completed on time. Facilitate Service Quality (SQ) event reviews with customers, as needed. * Coordinate and conduct regular Service Quality meetings with the customer. * Evaluate customer feedback through satisfaction reports and performance assessments. * Review the quality and integrity of field calls. * Proactively identify and resolve billing disputes related to product and service delivery issues. Minimum Requirements * Bachelor’s degree in Engineering or related fields * Active CREA registration Proven experience in cementing projects: development, design, and execution of projects; evaluation and coordination of equipment installation and maintenance services; and logistical management of resources. * Software knowledge: SAP, Microsoft Office (desirable) * Advanced English Benefits International Opportunities Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi\-cultural and diverse team of experts in any industry, anywhere. Insurance Health, vision, and dental insurance for you and your dependents available from day one. Learning Opportunities Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi\-cultural and diverse team of experts in any industry, anywhere. Diverse and Inclusive Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced. About Us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law. We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. SLB is a VEVRAA Federal Contractor\- priority referral Protected Veterans requested.