Job Summary: A professional to perform installations, repairs, and maintenance on fiber-optic networks (FTTH/FTTA), providing courteous and efficient customer service. Key Highlights: 1. Installation and repair of FTTH and FTTA network technology 2. Preventive and corrective maintenance of services, ensuring continuity 3. Configuration of telecommunications systems and troubleshooting We are Alloha Fibra, Brazil’s largest independent fiber-optic group. A connected and united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technology for residential customers; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slow speed, Wi-Fi issues, no connection, intermittent connectivity, etc.; * Remove cables and equipment from canceled customers to free up capacity for new customers; * Assess access feasibility for the commercial team; * Relocate devices within the same residence (room-to-room relocation); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding devices when customers change plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position, as directed by management. **Requirements and Qualifications** * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR-10 (electrical safety) and NR-35 (work at height) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and travel; * Prior experience in telecommunications companies preferred. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform (Intranet courses) * Tour House: 5%–12% discounts on airfare, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partner Portal Guided by our purpose to **connect people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer experiences. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network spanning over 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **doing the right thing, always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and sustainability-driven space. For more information, visit https://alloha.com/