Job Summary: Professional responsible for installing, repairing, and maintaining fiber optic networks, ensuring service quality and customer satisfaction. Key Highlights: 1. Install and repair FTTH and FTTA networks for residential customers. 2. Perform preventive and corrective maintenance on internet services. 3. Provide courteous and efficient customer service, resolving network issues. We are Alloha Fibra, the largest independent fiber optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To join our team, the candidate will be challenged with: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Conducting corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repairing/correcting service failures, including slow speeds, Wi-Fi issues, no connectivity, intermittent connections, etc.; * Removing cables and equipment from canceled customers to free up capacity for new customers; * Assessing access feasibility for the commercial team; * Relocating equipment within the same residence (room-to-room); * Relocating equipment to a different address upon customer request; * Performing upgrades—replacing or adding equipment when the customer changes plans; * Installing internal and external cabling and connections; * Testing cables and optical fibers; * Configuring telecommunications systems and, if necessary, contacting technical support; * Diagnosing and resolving network problems; * Providing courteous and efficient customer service, clarifying doubts and advising on proper service usage; * Documenting and maintaining records of network configurations; * Performing other duties related to the position, following manager guidance. **Requirements and Qualifications** * Completed high school education; * Valid Category B driver’s license; * Desirable: NR 10 (electrical safety) and NR 35 (work at heights) certifications; * Intermediate Microsoft Office skills; * Availability for flexible hours / travel; * Prior experience in telecommunications companies is desirable. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD dependent support benefit * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, supported by a fiber optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/