Description: * Bachelor's degree completed or in progress in Communication, Business Administration, Management, Dentistry, or related fields. * Prior experience in customer service, sales, or support. * Knowledge of Customer Success methodologies and the customer journey. * Familiarity with CRM tools. Behavioral Skills * Strong verbal and written communication skills, with empathy and clarity. * Organization and ability to manage multiple tasks. * Systemic thinking and sense of responsibility. * Proactivity in solving problems and proposing improvements. * Ability to work in teams and collaborate across departments. * Adaptability to operate in a dynamic environment with rapid changes. * Skill in understanding customer needs and building lasting relationships. * Aptitude for interpreting data and proposing simple actions based on metrics. * Manage a portfolio of clients with the goal of expanding product usage, ensuring continuous value generation for the client and revenue for Clinicorp. * Monitor client usage and engagement with the platform, proposing actions to maximize their experience. * Conduct online meetings and training sessions, proactively engaging clients. * Support the integration of client management processes, promoting efficiency and fluidity. * Perform data and indicator analyses to track the evolution of the customer journey. * Manage crises and inquiries with empathy, clarity, and agility. * Establish timelines, action plans, and visual resources to support clients throughout their journey. * Actively participate in online and in-person events, representing Clinicorp with excellence. * Develop and optimize communication and support workflows for daily activities. * Collaborate with internal teams (Support, Sales, Product, Onboarding) to ensure value delivery to customers. 2512210202551823981