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Job Summary: Direct customer service, in person or by phone, clarifying questions and completing documents, as well as assisting with various clinic routines. Key Highlights: 1. Opportunities for professional growth 2. A human-centered and purpose-driven work environment 3. Being part of a leading company in the dental sector Receive and provide direct customer service, in person or by phone, clarifying questions, completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions specified in the company's Standard Operating Procedures manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Serve customers by providing all necessary support services, in person or by phone; answer customer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and complementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Collect payments from customers for services rendered, recording transactions in the management system; * When cash collections occur, submit a financial report regarding cash flow to the company's administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns to customers, guiding procedures, clarifying doubts, distributing gifts, among other activities; * Regularly check ambient temperature and background sound levels, including TV and radio in waiting areas; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor PABX operation and redirect incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first consultation; \- Monitor the self-service kiosk operation; * Ensure overall organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation skills. * **Social Skills:** Interpersonal relationships; teamwork; ability to interact with the public; friendliness. * **Behavioral Skills:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational Skills:** Time management; planning and organization. **Additional Information** salary 1650.00 meal allowance 30.00 transportation voucher working hours: Monday to Friday, 8:00 AM to 6:00 PM (2-hour lunch break), and Saturday, 8:00 AM to 12:00 PM We are Brazil's largest orthodontic network! Founded with the purpose of democratizing and modernizing dental care through humane, high-quality service at accessible prices. With **over 20 years** of operation, we have more than **350 units** across Brazil and over **8 million satisfied customers** proudly showcasing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
