. **Responsibilities and Responsibilities** * Define the voice, tone, and personality of conversational agents, maintaining and evolving the company’s style guide; * Design conversational flows, including scripts, messages, fallbacks, and redirects; * Write and review content such as prompts, microcopy, system messages, and agent responses; * Collaborate with engineering teams to structure intents, entities, rules, and integrations; * Monitor conversational metrics, analyze logs, and propose continuous improvements; * Create and maintain documentation, including guidelines, escalation matrices, best practices, and conversational standards; * Ensure consistency, clarity, and security in interactions, considering privacy and compliance aspects. **Requirements and Qualifications** * Experience as a UX Writer, Content Designer, or Conversation Designer; * Portfolio featuring examples of conversational flows, microcopy, and writing processes; * Proficiency in objective, clear writing aligned with defined voice and tone; * Experience building chatbots or conversational agents using LLMs or traditional NLU; * Familiarity with design tools and conversational platforms such as Figma, Dialogflow, Rasa, Botpress, Microsoft Bot Framework, or similar; * Analytical ability to interpret metrics and logs; * Skill in collaborative work with engineering and product teams. Don’t meet all the requirements for this role? That’s okay! At Compass UOL, we encourage the continuous development of emerging talent and turn challenges into opportunities. **Additional Information** \#remote "remote" Compass UOL is a global company that is part of AI/R, which drives the transformation of organizations through Artificial Intelligence, Generative AI, and Digital Technologies. We design and build digitally native platforms using cutting\-edge technologies to help companies innovate, transform businesses, and drive success in their markets. With a focus on attracting and developing the best talent, we create opportunities that improve lives and highlight the positive impact of disruptive technologies on society. That’s why our selection process goes beyond technical skills. Our goal is to find unique individuals with the potential to make an extraordinary impact on our clients. We empower talent without borders and promote knowledge and opportunities in the latest market trends, driving significant results. #### **Join us and be part of the AI\-driven digital revolution in the technology universe.** #### **HOW OUR SELECTION PROCESS WORKS** #### **1\.** **ONLINE APPLICATION** #### **Choose the opportunity that best fits your goals. Remember: having a well\-detailed profile with your experiences and knowledge can make all the difference!** #### **2\.** **INTERVIEWS** #### **Learn about our culture and company! During interviews, be present and do your best to share your expertise in a chronological and structured way.** #### **3\.** **EVALUATION** #### **Our tests and assessments focus on finding talent with the cultural and technical fit for the position applied for.** #### **4\.** **FEEDBACK** Wait for our response regardless of the result! We have Gupy platform feedback certification.