**Cabonnet**, currently one of the 15 largest connectivity and technology companies in Brazil, is expanding! Present in over 80 locations across the state of São Paulo, we continue innovating to deliver quality services and excellent customer support. We are looking for a committed, proactive **Store Operator** who is passionate about great customer service to join our team and help create a positive and welcoming shopping experience. Be part of a growing company and help connect people across the state of São Paulo! **Responsibilities and duties** **Duties:** ---------------- * Provide in-person and phone customer service with courtesy and efficiency; * Sell internet plans by presenting solutions tailored to customers' needs; * Confirm and update subscriber registration data; * Record service history and customer interactions in the system; * Perform plan changes, such as upgrades to contracted services; * Issue payment slip duplicates and guide customers on payment methods; * Conduct satisfaction surveys related to service installation and maintenance; * Open technical support tickets for subscribers when necessary; * Conduct respectful and strategic phone and e\-mail collections; * Receive invoice payments and register them in the system; * Accurately and responsibly perform cash register opening and closing routines; * Negotiate agreements with delinquent subscribers, seeking amicable solutions; * Send electronic invoices according to requests or internal procedures. **Requirements and qualifications** #### **Requirements:** * Completed high school education (mandatory); * Previous experience in customer service and/or sales (desirable); * Basic computer skills; * Comfort using telephone, e\-mail, and digital management systems; * Availability to work during business hours, including Saturdays. #### **Advantages:** * Experience in the telecommunications sector; * Experience with customer service systems or platforms; * Familiarity with billing and customer negotiation routines. #### **Skills and Competencies:** * Strong verbal and written communication; * Courteous, empathetic service with a solution-focused mindset; * Proactivity and agility in handling diverse situations; * Organized, detail-oriented, and responsible with data and financial values; * Collaborative profile with ease working in teams. **Additional information** Cabonnet values its employees and offers a comprehensive benefits package designed to promote well\-being, quality of life, and professional development: * **Medical Plan** * **Dental Plan** * **Food or Meal Allowance** * **Transportation Voucher** * **Internet Assistance** * **Day Off** * **Partnership with Educational Institutions (Higher Education)** * **Individual Life Insurance** * **Gympass – Access to gyms and wellness** * **Partnerships with Sistema S (SESC, SENAC, SENAI and SESI)** * **Cabonnet Corporate University** We are a Brazilian company specialized in telecommunications services, focused on providing broadband internet and connectivity solutions. Our goal is to build lasting relationships with every customer, which is why we are committed to offering high-quality products and services in compliance with current laws, along with efficient technical support and personalized local service. Currently, Cabonnet operates more than 25 stores across the state of São Paulo and has a team of over 400 employees. Cabonnet's growth is driven by people—therefore, in our team, every idea matters and every talent makes a difference. If you're looking for an environment where you can grow, learn, and truly contribute, come build your story with us. Together, let’s combine knowledge, share experiences, and achieve results. **\#JoinCabonnet**