Business Unit Coordinator

Description

Job Summary: Business Unit Coordinator responsible for integrating operations, focusing on customer excellence, developing teams, and ensuring unit sustainability and goal achievement. Key Highlights: 1. Lead the unit strategically with a focus on customer experience 2. Promote a culture of excellence, innovation, and team ownership 3. Manage human, physical, and financial resources autonomously We are seeking a Business Unit Coordinator responsible for coordinating, in an integrated manner, all operational activities of the service unit, with emphasis on customer service excellence, team development, unit sustainability, and achievement of operational and financial goals. **Professional Experience:** Customer service experience preferred; **Education:** Completed undergraduate degree. Postgraduate studies in People Management or Leadership preferred. **Job Responsibilities:** * Coordinate the unit's operational routines, ensuring smooth processes in reception, collection, and well-being; * Lead the unit strategically, ensuring full integration among departments, processes, and people to deliver an exceptional customer experience; * Promote a culture of excellence, innovation, and ownership by developing trained leaders and self-managed teams; thus enabling effective leadership and operational team development—including training, feedback, IDPs (Individual Development Plans), and continuous education initiatives; * Ensure achievement of financial targets through optimization of time, resources, and personnel, as well as implementation of sales initiatives; * Guarantee adherence to quality and safety standards by leading internal and external audits and monitoring non-conformities; * Conduct in-depth analysis of operational and quality indicators, driving improvements focused on results and customer experience; * Serve as the focal point between the unit and other company departments, presenting strategic data and participating in institutional goal-setting; * Plan, implement, and review the unit’s strategic plan, ensuring alignment with organizational guidelines; * Manage the unit’s human, physical, and financial resources autonomously, ensuring high performance and sustainability; * Represent the unit institutionally in corporate meetings, strategic projects, and decision-making committees; * Lead transformation initiatives, supporting multidisciplinary projects and fostering internal and external partnerships.